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- Tasks: Join us as a Meeting & Events Operative, delivering exceptional guest experiences.
- Company: Work at the stylish Mercure Sheffield St Paul's Hotel & Spa in the heart of Sheffield.
- Benefits: Enjoy cash incentives, free meals, discounted hotel stays, and personal development opportunities.
- Why this job: Be part of a vibrant team, learn new skills, and make guests smile every day.
- Qualifications: A positive attitude, teamwork spirit, and good organisational skills are essential.
- Other info: Flexible hours available, including mornings, evenings, and weekends.
Branch: Mercure Sheffield St Paul's Hotel & Spa
Location: Mercure Sheffield St Paul's Hotel & Spa, Sheffield
Contract type: Casual
Hours: Part Time
Posted date: 27/11/2024
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C's apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Stays in our hotels at discounted prices
- Even free stays in our hotels as one of our rewards & recognition incentives
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C's apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
Does the below sound like you?
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Good organisational / time management skills
- Resilient, creative, able to multitask and can work under pressure
- Good command of English language to enable communication with the kitchen team
- Ability to work morning, afternoon/evening, and weekends
- Passion for food and able to deliver exceptional customer experiences
Klarent Hospitality are recruiting for a Meeting and Events Operative. We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
The Role:
As a Meeting and Events Operative, you are responsible for delivering operations to provide an excellent Guest and Member experience. You will support tasks outlined in the function sheets and assist in meeting departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Work in all areas of Meeting and Events including Bar, Restaurant, and Room Service
- Welcome guests in a polite and friendly manner
- Follow cash handling procedures
- Manage guest queries in a timely and efficient manner
- Ensure cleanliness of work areas
- Ensure compliance with brand standards
- Support department needs and the needs of the team
- Comply with hotel security, fire regulations and all health and safety legislation
- Comply with local licensing laws
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships
The 4-star Mercure Sheffield St Paul's Hotel & Spa is a modern hotel in Sheffield, perfectly located in the heart of the city centre, close to the Lyceum and Crucible theatres, as well as Sheffield Hallam University. The hotel has 163 modern guest rooms, and all rooms have satellite TV and internet access. The in-site hotel Spa has a fully-equipped gym and an indoor heated pool, and the 7 function rooms are ideal for meetings and weddings.
Hotel guests appreciate the easy access to major transport links such as Sheffield railway station and Sheffield Airport. The hotel is a great place for shopping breaks and leisure trips as well as for business travels. After an exciting sightseeing trip or business day, the spa with heated swimming pool, sauna, steam bath and fitness centre await its hotel guests. In the Yard restaurant, our chef will serve an international menu in a contemporary setting. Excellent steaks and fresh seafood are regularly on the menu. The elegant Champagne Bar is a true highlight of the hotel and a stylish spot for a nightcap: the stunning retreat offers outdoor seating with a great view.
Meeting & Events Operative employer: Mercure Sheffield St Paul's Hotel & Spa
Contact Detail:
Mercure Sheffield St Paul's Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meeting & Events Operative
✨Tip Number 1
Familiarise yourself with the Mercure Sheffield St Paul's Hotel & Spa and its offerings. Understanding the hotel's unique features, such as its spa facilities and dining options, will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Klarent Hospitality. They can provide valuable insights into the company culture and expectations for the Meeting & Events Operative role, which can give you an edge in your application process.
✨Tip Number 3
Showcase your customer service skills in any interactions you have with the hotel, whether it's through a phone call or during a visit. A friendly and professional demeanour can leave a lasting impression and highlight your suitability for a guest-facing role.
✨Tip Number 4
Be prepared to discuss your ability to multitask and work under pressure. Think of specific examples from your past experiences where you've successfully managed multiple responsibilities, as this is crucial for the fast-paced environment of meetings and events.
We think you need these skills to ace Meeting & Events Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in meeting and events. Emphasise skills like customer service, teamwork, and time management that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the hospitality industry. Mention specific experiences that demonstrate your ability to deliver exceptional customer experiences and work under pressure.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, ability to multitask, and any experience you have in food service or event management. Use examples to illustrate how you've successfully managed guest queries or worked as part of a team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality sector.
How to prepare for a job interview at Mercure Sheffield St Paul's Hotel & Spa
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your passion for providing excellent customer service and creating memorable guest experiences.
✨Demonstrate Teamwork Skills
Since the role involves working closely with others, be prepared to discuss examples of how you've successfully collaborated in a team setting. Highlight your ability to support colleagues and maintain good working relationships.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest queries. Think of specific scenarios where you managed difficult situations or exceeded guest expectations, and be ready to share those stories.
✨Know the Company and Its Values
Research Klarent Hospitality and understand their values and mission. Be ready to explain why you want to work for them specifically and how your personal values align with theirs, especially regarding guest satisfaction and teamwork.
