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- Tasks: Deliver exceptional customer service and ensure guest safety during night shifts.
- Company: Vibrant hotel offering a friendly and supportive work environment.
- Benefits: 28 holiday days, pension scheme, discounted stays, and free parking.
- Why this job: Join a dynamic team and create memorable experiences for guests worldwide.
- Qualifications: Strong customer service skills and a love for working with people.
- Other info: Flexible hours, on-site gym, and opportunities for career growth.
The predicted salary is between 25400 - 26000 £ per year.
We are looking for a full time (40hrs) Night Porter to support the night shift operations of the hotel between the hours of 11pm and 7am, delivering a first class customer service experience for our guests and ensuring the property is safe and comfortable for our residents.
What We Offer
We want our staff to enjoy coming to work and provide a friendly and supportive environment. You will develop personally through meeting and working with people from all over the world as we create memorable guest experiences together. For those keen to develop, you will have the opportunity to explore the business with various career options. In addition, on offer:
- 28 holiday days (pro rata for part time)
- Automatic Enrolment into a workplace pension scheme
- Heavily discounted hotel stays and food & beverage discounts
- Life Assurance
- Uniform
- Free Car parking
- Accor discounted rooms, food and beverage around the world
What you’ll be doing as a Night Porter
- Constantly finding innovative ways to put a smile on your customer’s face – whatever the hour
- Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
- Living and breathing outstanding service, instilling trust in your fellow team mates to commit to an outstanding guest experience
- Driving sales opportunities and maximising revenue and occupancy levels
What’ll make you a great fit for this Night Porter role
- Incredible customer service abilities and confidence to anticipate and deliver on guests' needs
- You’ll need to be a night owl
- You’ll enjoy using tech – we have lots of it to make your life easier and our guests’ experience more seamless
- You’ll love people – and as a result, have great interpersonal and communication skills
- You’ll be incredibly attentive with guests
- Flexible and able to remain focused on results under pressure and to challenging deadlines
- Self-motivated and confident
- Hard-working but FUN
Job Types: Full-time, Permanent
Pay: £12.21-£12.50 per hour
Benefits: Canteen, Employee discount, Free parking, On-site gym, On-site parking
Work Location: In person
Night Porter employer: Mercure Sheffield Parkway
Contact Detail:
Mercure Sheffield Parkway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and any tech they use. This way, when you walk in for an interview, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to go above and beyond for a guest. Role-play with a friend or family member to get comfortable with delivering that first-class experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insider tips about the company culture and what it takes to succeed as a Night Porter.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and warmth into your words. Remember, we’re all about creating memorable experiences for our guests, and that starts with you.
Tailor Your Application: Make sure to tailor your application specifically for the Night Porter role. Highlight your customer service skills and any relevant experience you have. We love seeing how you can bring your unique background to our team, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to make your skills and experiences stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits right there!
How to prepare for a job interview at Mercure Sheffield Parkway
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've gone above and beyond for a guest or resolved a tricky situation. This role is all about making guests feel welcome, so show them you’ve got what it takes!
✨Embrace the Night Shift
Since this position is for night hours, be prepared to discuss why you’re a night owl and how you handle working late. Share any previous experiences that demonstrate your ability to stay alert and focused during those hours, as well as how you manage your energy levels.
✨Show Off Your Tech Savvy
The job mentions using tech to enhance guest experiences, so brush up on any relevant technology you’ve used in past roles. Be ready to discuss how you’ve leveraged tech to improve efficiency or customer satisfaction, as this will show you’re adaptable and ready for the role.
✨Be Fun and Personable
This role requires a fun-loving attitude, so let your personality shine through! Prepare to share stories that showcase your interpersonal skills and ability to connect with people from diverse backgrounds. A friendly demeanour can make all the difference in creating memorable guest experiences.
