Reception Team Member

Company Description

Join us at Accor, where life pulses with passion! ?

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.?

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.?

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.?

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitality is a work of heart , ?
Join us and become a Heartist .

Job Description

We are seeking a friendly and professional Reception Team member to join our organization in Salisbury, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for all visitors.

• Greet and welcome guests in a warm and professional manner
• Handle guest inquiries, complaints, and requests efficiently and courteously
• Manage check-in and check-out procedures, ensuring a smooth process for all guests
• Respond to phone calls, emails, and in-person inquiries promptly and accurately
• Coordinate with other departments to fulfill guest needs and resolve any issues
• Maintain a clean and organized reception area
• Process payments and handle cash transactions accurately
• Assist with administrative tasks such as filing, data entry, and report generation
• Stay informed about hotel amenities, local attractions, and events to provide guests with relevant information
• Ensure compliance with all safety and security procedures

Qualifications

• Strong customer service orientation with a friendly and professional demeanor
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented with strong organizational skills
• Proficiency in basic computer applications and hotel management systems
• Experience with OPERA CLOUD system is preferred
• Previous experience in a similar reception or customer service role is an asset
• Problem-solving skills and ability to handle challenging situations with tact
• Flexibility to work various shifts, including weekends and holidays

AMRT1_UKCT