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- Tasks: Manage front office operations and ensure guest satisfaction daily.
- Company: Join the Mercure Oxford Eastgate Hotel, a stunning 17th-century coaching-inn in historic Oxford.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Why this job: Be part of a friendly team in a beautiful setting, making a real impact on guests' experiences.
- Qualifications: Experience in hospitality and a warm, enthusiastic personality are essential.
- Other info: This role is perfect for those who love engaging with people and creating memorable stays.
The predicted salary is between 30000 - 42000 £ per year.
Situated in the heart of the historic university city of Oxford, this beautiful 17th-century coaching-inn looks over the Examination Halls and Magdalen Tower.
At the Mercure Oxford Eastgate Hotel we are recruiting for an Experienced Reception Duty Manager to join our excellent front office team. We are looking for someone with a friendly, warm personality, someone who is enthusiastic and is keen to...
Reception Duty Manager employer: Mercure Oxford Eastgate
Contact Detail:
Mercure Oxford Eastgate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Duty Manager
✨Tip Number 1
Familiarise yourself with the Mercure Oxford Eastgate Hotel's history and its unique features. Being able to discuss the hotel's charm and its location in relation to local attractions during your interview will show your genuine interest in the role.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've handled challenging situations in previous roles. This will demonstrate your ability to maintain a friendly and warm atmosphere, which is essential for a Reception Duty Manager.
✨Tip Number 3
Research common front office management software and systems used in hotels. Being knowledgeable about these tools can give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Network with current or former employees of the hotel if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Reception Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Reception Duty Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific experiences that demonstrate your friendly and warm nature, as well as your ability to manage front office operations effectively.
Highlight Relevant Experience: In your CV, focus on previous roles in hospitality or customer service that showcase your management skills. Use bullet points to clearly outline your achievements and responsibilities in those positions.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are formatted neatly. A polished application reflects your attention to detail, which is crucial for a managerial role.
How to prepare for a job interview at Mercure Oxford Eastgate
✨Show Your Warm Personality
As a Reception Duty Manager, your personality is key. Make sure to convey your friendly and warm nature during the interview. Smile, maintain eye contact, and engage with the interviewer to showcase your enthusiasm for the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've handled customer service situations in the past. Highlight your ability to resolve conflicts and ensure guest satisfaction, as this will be crucial in your role at the hotel.
✨Know the Hotel and Its History
Familiarise yourself with the Mercure Oxford Eastgate Hotel's history and its significance in the local area. Being knowledgeable about the hotel will show your genuine interest in the position and help you connect with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the team dynamics, challenges faced by the front office, or opportunities for growth within the company. This demonstrates your proactive attitude and eagerness to contribute.
