At a Glance
- Tasks: Ensure hotel rooms are clean and inviting for our guests.
- Company: Historic coaching-inn in the heart of Oxford with a focus on guest satisfaction.
- Benefits: Free meals, food discounts, travel perks, and long service rewards.
- Other info: Flexible hours with opportunities for growth and support.
- Why this job: Join a friendly team and create unforgettable experiences for guests.
- Qualifications: Attention to detail and a passion for exceptional service.
The predicted salary is between 20000 - 25000 £ per year.
Situated in the heart of the historic university city of Oxford, this beautiful 17th-century coaching-inn looks over the Examination Halls and Magdalen Tower. As a Room Attendant, you will play a vital role in ensuring cleanliness, tidiness, and the ultimate satisfaction of our esteemed guests in our hotel. Your meticulous attention to detail and unwavering dedication to providing exceptional service will create an unforgettable experience for our guests.
About the role:
- Clean and tidy assigned hotel rooms according to established standards and procedures, reflecting our commitment to excellence.
- Make beds, change linens, and ensure all amenities are replenished with a keen attention to detail.
- Vacuum carpets, dust furniture, and clean surfaces to maintain a neat and inviting environment.
- Sanitise bathrooms, including toilets, showers, and sinks, ensuring guest health and safety.
- Report any maintenance issues or damage promptly to the appropriate department.
- Respond promptly to guest requests and ensure their needs are met, demonstrating our commitment to providing exceptional service.
- Maintain a friendly and professional attitude while interacting with guests, reflecting our values of loyalty and excellence.
- Collaborate with other team members to ensure efficient and smooth operations.
This role is a Flexible Contract with a variety of hours both weekdays and weekends.
Benefits:
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: Exclusive access to unbeatable travel discounts at our hotels and across the Accor portfolio.
- Long Service Incentives: Special rewards and recognition for your loyalty over the years.
- Refer a Friend Scheme: Share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
- Employee Assistance Programme: Support and guidance when life throws its curveballs.
Room Attendant employer: Mercure Oxford Eastgate Hotel
TROO Hospitality is an exceptional employer located in the historic city of Oxford, offering a vibrant work culture that values dedication and attention to detail. As a Room Attendant, you will enjoy a range of benefits including free meals on duty, exclusive travel discounts, and long service incentives, all while being part of a supportive team that prioritises employee well-being and growth opportunities.
Contact Details:
Mercure Oxford Eastgate Hotel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Get to know the hotel! Before your interview, take a stroll around the area and familiarise yourself with the hotel's vibe. This will help you connect better during the chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can highlight your attention to detail and commitment to guest satisfaction, which are key for a Room Attendant.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look neat and professional. It reflects your understanding of the hospitality industry and shows that you care about making a good impression.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Show Your Attention to Detail:As a Room Attendant, your keen eye for detail is crucial. Make sure to highlight any previous experience where you’ve demonstrated this skill in your application. We love seeing how you can keep things spick and span!
Emphasise Your Customer Service Skills:We’re all about providing exceptional service, so don’t forget to mention any roles where you’ve gone above and beyond for guests. Share those little stories that show how you make a difference!
Be Yourself:We want to get to know the real you! Let your personality shine through in your written application. A friendly tone can go a long way in showing us you’d fit right in with our team.
Apply Through Our Website:To make sure your application gets to us quickly, head over to our website and apply directly. It’s the best way to ensure we see your amazing skills and experience right away!
How to prepare for a job interview at Mercure Oxford Eastgate Hotel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Room Attendant. Familiarise yourself with tasks like cleaning, tidying, and ensuring guest satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Attention to Detail
During the interview, highlight specific examples from your past experiences where your attention to detail made a difference. Whether it’s how you organised a space or ensured cleanliness, demonstrating this skill is crucial for a Room Attendant.
✨Emphasise Teamwork and Communication
Since collaboration is key in this role, be prepared to discuss how you work well with others. Share instances where you’ve successfully communicated with team members or handled guest requests, showcasing your friendly and professional attitude.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the hotel’s standards for cleanliness or how the team collaborates. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
