At a Glance
- Tasks: Welcome guests with exceptional service and ensure a memorable stay.
- Company: Historic coaching-inn in the heart of Oxford with a vibrant team.
- Benefits: Free meals, discounts, travel perks, and long service rewards.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Join a friendly team and make every guest's experience special.
- Qualifications: Experience in hospitality preferred; strong communication skills essential.
The predicted salary is between 10 - 12 € per hour.
Situated in the heart of the historic university city of Oxford, this beautiful 17th-century coaching-inn looks over the Examination Halls and Magdalen Tower.
We are on the hunt for an outgoing Receptionist to continue the work of our excellent Front Office team. You’ll be brimming with the friendliness and warmth that TROO is famous for, and capable of energising our front of house operations with your infectious enthusiasm. You’ll be well-turned out, highly-motivated and brimming with confidence, which you’ll use to go above and beyond in making each guests’ experience truly special. As you grow in the role, you’ll become a fount of knowledge on the heritage of our unique properties as well as the quality of our food and drink, which you’ll use to keep customers informed and enlightened during their stay. You’ll be the first and last face many of our visitors encounter, effortlessly reflecting our values of Loyalty, Integrity, Versatility and Excellence. And as you make the role your own, you’ll be nurtured and developed with considered career progression to ensure you flourish within TROO.
This is a zero hour contract.
Key Responsibilities:- Welcome all guests and customers to the hotel with exceptional service, including seamless guest check-in and check-out processes.
- Uphold the highest standards of service throughout the guests' stay.
- Adhere to hotel and company cash and credit handling procedures, promptly reporting any discrepancies to supervisors or managers.
- Stay informed about hotel occupancy to optimise room sales.
- Seize commercial opportunities by upselling within the department.
- Ensure accurate posting of charges with supporting documentation for guest accounts.
- Handle reservations in accordance with company and brand standards.
- Contribute innovative ideas for department and hotel enhancement.
- Maintain equipment safety and adhere to company guidelines and risk assessments.
- Address customer queries or concerns with professionalism and efficiency.
- Provide support to guests with inquiries, luggage, and booking services when needed.
- Foster positive working relationships with colleagues across the department and hotel.
- Previous experience in a hospitality or customer service role preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritise tasks in a fast-paced environment.
- Proficiency in handling cash and credit transactions.
- Knowledge of reservation systems is advantageous.
- Commitment to delivering outstanding guest experiences.
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: Exclusive access to unbeatable travel discounts at our hotels and across the Accor portfolio.
- Long Service Incentives: Special rewards and recognition for your loyalty over the years.
- Refer a Friend Scheme: Share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
- Employee Assistance Programme: Support and guidance when life throws its curveballs.
Receptionist employer: Mercure Oxford Eastgate Hotel
TROO Hospitality is an exceptional employer located in the historic city of Oxford, offering a vibrant work culture that prioritises employee growth and well-being. As a Receptionist, you will be part of a supportive team that values loyalty, integrity, versatility, and excellence, with opportunities for career progression and unique benefits such as free meals on duty, travel discounts, and long service incentives. Join us to create memorable experiences for our guests while enjoying a fulfilling and rewarding career in hospitality.
Contact Detail:
Mercure Oxford Eastgate Hotel Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TROO and its values. This way, you can show off your enthusiasm and how you align with their mission during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress to impress! As a Receptionist, first impressions matter. Make sure you’re well-turned out and reflect the warm, friendly vibe that TROO is known for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it reflects your commitment to excellent service!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the friendly and warm side of you that matches our TROO vibe. Don’t be afraid to show us your enthusiasm for the role!
Tailor Your Application:Make sure to tailor your application to highlight your relevant experience in hospitality or customer service. We love seeing how your skills align with what we’re looking for, so don’t hold back on those examples!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that’s easy to read. Use bullet points if it helps, and make sure to proofread for any typos before hitting send!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team at TROO. We can’t wait to hear from you!
How to prepare for a job interview at Mercure Oxford Eastgate Hotel
✨Know the Company
Before your interview, take some time to research TROO and its values. Familiarise yourself with their commitment to exceptional service and how they uphold loyalty, integrity, versatility, and excellence. This will help you align your answers with what they’re looking for.
✨Showcase Your Personality
As a Receptionist, your outgoing nature is key! During the interview, let your personality shine through. Share examples of how you've created positive experiences for guests in previous roles, and don’t hesitate to show your enthusiasm for the hospitality industry.
✨Prepare for Common Questions
Think about common interview questions for customer service roles, like how you handle difficult situations or multitask in a busy environment. Prepare specific examples from your past experiences that demonstrate your skills and ability to provide outstanding guest experiences.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the team. This shows your genuine interest in the position and helps you understand how you can contribute to the Front Office team at TROO.
