Norton Grange Hotel is looking to recruit an enthusiastic, motivated and experienced Leisure Club Manager to oversee the day-to-day operation of our leisure club facilities.
Our hotel offers an excellent range of leisure facilities, including:
A fully equipped gym.
An 18-metre indoor heated swimming pool.
A Thermal Suite featuring saunas, steam rooms, an ice room and hydrotherapy spa pool.
Relaxation areas and associated guest facilities.
Working closely with the Spa Manager and General Manager, you will take responsibility for the effective running of the leisure club, ensuring our members, hotel guests and day visitors enjoy a consistently high standard of service in a welcoming, friendly and safe environment.
You will lead and motivate the leisure team, maintain excellent operational and health and safety standards, and work with the management team to maximise membership, customer satisfaction and departmental revenue.
Key Responsibilities Operational Management
Take overall responsibility for the effective day-to-day management of the leisure club.
Ensure all leisure facilities are maintained to excellent standards of cleanliness, presentation and operational readiness.
Implement and monitor cleaning schedules and standard operating procedures.
Oversee the ordering and control of chemicals, cleaning materials and operational supplies.
Work closely with the Maintenance team to ensure repairs and maintenance issues are addressed promptly.
Monitor and interact with members, hotel guests and visitors, ensuring a positive leisure experience.
Health, Safety & Compliance
Ensure all Health & Safety procedures are implemented, maintained and followed by the team.
Maintain accurate and up-to-date operational records.
Ensure COSHH assessments, risk assessments and associated staff training are kept current.
Carry out and oversee routine swimming pool water testing, ensuring all procedures and records meet required standards.
Ensure all relevant pool safety and operating procedures are followed.
People Management & Development
Recruit, train and develop a motivated and customer-focused leisure team.
Deliver effective staff inductions and ongoing training.
Monitor team performance and ensure consistently high standards of service.
Promote a positive working environment where team members lead by example.
Membership, Sales & Revenue
Work alongside the General Manager to agree and achieve membership, sales and revenue targets.
Support membership administration and develop a good working knowledge of the Premier Core Spa management system.
Conduct prospective member tours and promote the leisure facilities and membership options.
Support reception duties and membership enquiries when required.
Identify opportunities to grow membership and improve member retention.
Work collaboratively with the Spa Manager to ensure a joined-up experience across the hotel's leisure and spa facilities.
The Ideal Candidate We are looking for someone who is passionate about leisure and fitness operations, with the confidence and ability to lead a team and take ownership of a busy leisure club.
You will be highly organised, commercially aware and customer-focused, with the ability to balance operational standards, team management and business performance.
Essential Skills & Experience
Excellent organisational and time-management skills.
Strong communication, interpersonal and customer service skills.
Ability to work independently, use initiative and meet deadlines.
Ability to lead by example and work effectively as part of a team.
Flexible and adaptable approach to working.
Pool Plant Operator qualification.
Desirable Experience & Qualifications
Previous management experience within a health club, leisure centre or hotel leisure environment.
Experience using computerised leisure club management systems, ideally Premier Core.
Current National Pool Lifeguard Qualification (NPLQ).
Current First Aid at Work qualification.
What We Offer Competitive salary, dependent on experience.
Company pension.
Employee discounts.
The opportunity to lead and develop the leisure club operation within an established hotel environment.
Additional Information This is a full-time, hands-on management position. Flexibility is essential, as the role will include weekend working and early morning starts to support the operational requirements of the leisure club.
Application Questions Are you available to work weekends as part of a rota?
Are you able to reliably commute to the hotel for a 6.00am start?
Which leisure club management systems have you previously worked with?
Do you hold a current Pool Plant Operator qualification?
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Leisure Club Manager in Hope Valley employer: Mercure Norton Grange Hotel & Spa
Mercure Norton Grange Hotel & Spa is an attractive employer due to its focus on employee development and well-being. The company provides comprehensive training programs and access to excellent leisure facilities, fostering a supportive team culture. Employees can expect opportunities for professional growth in a dynamic hospitality environment.
Contact Details:
Mercure Norton Grange Hotel & Spa Recruitment Team
