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- Tasks: Oversee the reservations process, ensuring a seamless booking experience for guests.
- Company: Aimbridge Hospitality EMEA connects people to amazing experiences with top hotel brands.
- Benefits: Enjoy flexible working, hotel discounts, career breaks, and industry-leading training.
- Why this job: Join a passionate team focused on exceptional guest experiences and personal growth.
- Qualifications: Strong leadership, communication, analytical skills, and extensive industry experience required.
- Other info: Be part of an inclusive team shaping the future of hospitality.
The predicted salary is between 36000 - 60000 £ per year.
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We are passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
- Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Flexible working opportunities
- Company sick pay - Giving you peace of mind when you need it the most
- Minimum of 30 days holiday
- Staff meals on duty
- Starting salary above national minimum wage
- Career and lifestyle breaks - Allowing you to take time off for key life events.
- Staff parking
A day in the life of... As our hotel reservations manager, you'll be responsible for overseeing the reservations process from start to finish for our guests. You'll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date. This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You'll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.
What do we need from you?
- Strong leadership skills: Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success.
- Excellent communication skills: You'll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
- Analytical and problem-solving skills: You'll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
- Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You'll be able to identify and resolve any issues that may arise and analyse complex data.
- Industry experience: You'll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'. So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.
Hotel Reservations Manager employer: Mercure Newport
Contact Detail:
Mercure Newport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reservations Manager
✨Tip Number 1
Familiarise yourself with the hotel brands that Aimbridge works with, such as Hilton and Marriott. Understanding their unique selling points and customer service standards will help you demonstrate your industry knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Aimbridge Hospitality. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations for the Hotel Reservations Manager role.
✨Tip Number 3
Brush up on your analytical skills by practising data interpretation and problem-solving scenarios relevant to hotel management. Being able to showcase these skills in a practical context can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed teams and improved guest experiences in previous roles. Tailoring your experiences to align with Aimbridge's 'people first' approach will resonate well with the hiring team.
We think you need these skills to ace Hotel Reservations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management and reservations. Emphasise your leadership skills, communication abilities, and any analytical or problem-solving experiences that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Aimbridge's values. Mention specific examples of how you've successfully managed reservations or improved guest experiences in previous roles.
Highlight Industry Experience: In your application, clearly outline your industry experience, particularly in hotel reservations or management. Discuss any familiarity with reservation systems and your ability to handle complex data, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Attention to detail is key in this role, so ensure your application reflects that quality by being free from typos and grammatical mistakes.
How to prepare for a job interview at Mercure Newport
✨Showcase Your Leadership Skills
As a Hotel Reservations Manager, strong leadership is key. Be prepared to discuss your previous experiences in managing teams and how you've motivated staff to achieve success. Use specific examples to illustrate your leadership style.
✨Communicate Clearly
Excellent communication skills are essential for this role. During the interview, practice presenting complex information clearly and concisely. You might be asked to explain how you would handle guest inquiries or resolve issues, so think through your responses beforehand.
✨Demonstrate Analytical Thinking
The ability to analyse data and solve problems is crucial. Be ready to discuss how you've used data in past roles to make informed decisions. Consider bringing examples of how you've identified issues and implemented successful solutions in a hotel setting.
✨Pay Attention to Detail
Attention to detail is vital in ensuring accurate reservations. During the interview, highlight your methods for maintaining accuracy in your work. You could mention any systems or processes you've implemented to ensure that all reservations are up-to-date and correct.
