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- Tasks: Lead the Front Office operation, ensuring exceptional guest experiences and efficient booking management.
- Company: Aimbridge Hospitality EMEA connects great people to amazing experiences in top hotel brands.
- Benefits: Enjoy industry-leading training, hotel discounts, flexible pay options, and staff meals on duty.
- Why this job: Join a passionate team dedicated to exceptional service and personal growth in hospitality.
- Qualifications: Prior experience in hotel front office management and strong leadership skills are essential.
- Other info: Located in the heart of the city, this deluxe hotel offers diverse dining experiences.
The predicted salary is between 28800 - 43200 £ per year.
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We are passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our people first approach to business, the Aimbridge experience is like no other.
As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide
- Staff rates and up to 50% discount on food & beverage and spa
- Wagestream: Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Staff meals on duty
As Front Office Manager you will lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. You will also oversee all recruitment and continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basis.
You will need prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service. As the front office manager, you should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
Strong leadership and organisational skills are essential to effectively recruit, manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently. A good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools is required. Experience using Opera Cloud, NOR1, Fourth and RiskProof is beneficial.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone A Place to Grow.
Situated in the very heart of the city, this deluxe hotel overlooks Piccadilly gardens. There's a wide choice of eating and drinking experiences.
Contact Detail:
Mercure Manchester Piccadilly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with the specific hotel software and systems mentioned in the job description, such as Opera Cloud and CRM tools. Being able to demonstrate your proficiency in these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Think about specific situations where you motivated staff or resolved conflicts, as this will highlight your ability to lead the front office team effectively.
✨Tip Number 3
Research Aimbridge Hospitality and their approach to guest experience. Understanding their brand values and how they prioritise customer service will help you align your answers during the interview and show that you're a good fit for their culture.
✨Tip Number 4
Prepare to discuss how you handle customer complaints and ensure guest satisfaction. Having a few real-life examples ready will demonstrate your problem-solving skills and commitment to providing an exceptional guest experience.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front Office Manager. Familiarise yourself with hotel operations, customer service expectations, and the specific software mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in hotel management, particularly in front office operations. Emphasise your leadership skills, communication abilities, and any experience with hotel software like Opera Cloud or CRM tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing exceptional guest experiences. Mention specific examples from your past roles that demonstrate your ability to lead a team and handle customer queries effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Mercure Manchester Piccadilly
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to demonstrate strong leadership abilities. Be prepared to discuss your previous experiences in managing teams, setting goals, and motivating staff. Share specific examples of how you've successfully led a team in the past.
✨Understand Hotel Operations
Make sure you have a solid understanding of hotel operations, especially front office procedures like check-in/check-out and reservations. Brush up on relevant software systems such as Opera Cloud or similar tools, and be ready to explain how you've used them to enhance guest experiences.
✨Emphasise Customer Service Excellence
Aimbridge values exceptional guest experiences, so highlight your commitment to customer service. Prepare to share stories where you went above and beyond to resolve guest complaints or enhance their stay, showcasing your interpersonal skills.
✨Research Aimbridge Hospitality
Familiarise yourself with Aimbridge's values and the brands they work with. Understanding their people-first approach and commitment to diversity will help you align your answers with their company culture during the interview.
