Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Front Office team to deliver exceptional guest experiences and manage bookings efficiently.
- Company: Join Aimbridge Hospitality, a global leader in hospitality with diverse brands like Hilton and Marriott.
- Benefits: Enjoy hotel discounts, staff meals, flexible pay options, and industry-leading training opportunities.
- Why this job: Be part of a people-first culture that values your growth and passion for hospitality.
- Qualifications: Prior experience in hotel front office management and strong leadership skills are essential.
- Other info: Located in the heart of the city, this deluxe hotel offers a vibrant work environment.
The predicted salary is between 28800 - 43200 £ per year.
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We are passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our people first approach to business, the Aimbridge experience is like no other.
As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide
- Staff rates and up to 50% discount on food & beverage and spa
- Wagestream: Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Staff meals on duty
As Front Office Manager you will lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. You will also oversee all recruitment and continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basis.
You will need prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service. As the front office manager, you should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
Strong leadership and organisational skills are essential to effectively recruit, manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently. A good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools is required. Experience using Opera Cloud, NOR1, Fourth and RiskProof is beneficial.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone A Place to Grow.
Situated in the very heart of the city, this deluxe hotel overlooks Piccadilly gardens. There's a wide choice of eating and drinking experiences.
Front Office Manager employer: Mercure Manchester Piccadilly
Contact Detail:
Mercure Manchester Piccadilly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with the specific hotel software mentioned in the job description, such as Opera Cloud and NOR1. Having hands-on experience or knowledge of these systems can set you apart from other candidates.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to discuss your approach to motivating staff and handling conflicts during the interview.
✨Tip Number 3
Research Aimbridge Hospitality and their brand values. Understanding their commitment to exceptional guest experiences will help you align your answers with their expectations during the interview.
✨Tip Number 4
Prepare to discuss your customer service philosophy. Think of specific instances where you went above and beyond for guests, as this will demonstrate your passion for providing an exceptional experience.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in front office operations. Emphasise your leadership skills and any specific software knowledge, such as Opera Cloud or CRM tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest experience and your understanding of hotel operations. Mention specific achievements in previous roles that demonstrate your ability to lead a team and enhance customer satisfaction.
Highlight Relevant Skills: In your application, clearly outline your communication, organisational, and problem-solving skills. Provide examples of how you've successfully managed staff and handled customer complaints in the past.
Show Enthusiasm for the Brand: Research Aimbridge Hospitality and express your enthusiasm for their values and approach to hospitality in your application. Mention how you align with their commitment to exceptional guest experiences and team development.
How to prepare for a job interview at Mercure Manchester Piccadilly
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams in the past, highlighting your approach to motivating staff and resolving conflicts.
✨Familiarise Yourself with Hotel Software
Make sure you have a good understanding of hotel management software, especially systems like Opera Cloud and CRM tools. Be ready to discuss your experience with these technologies and how they can enhance guest experiences.
✨Emphasise Customer Service Excellence
Aimbridge values exceptional guest experiences. Prepare to share specific instances where you've gone above and beyond for guests, and how you handle complaints or difficult situations professionally.
✨Research Aimbridge Hospitality
Before the interview, take some time to learn about Aimbridge's values and their approach to hospitality. Understanding their brand standards will help you align your answers with what they are looking for in a candidate.
