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For Companies At a Glance
- Tasks: Ensure guests enjoy a top-notch experience at our leisure facilities.
- Company: Join Aimbridge Hospitality, a global leader in connecting people to amazing experiences.
- Benefits: Enjoy hotel discounts, staff meals, and flexible pay options with Wagestream.
- Why this job: Be part of a team that values exceptional guest experiences and personal growth.
- Qualifications: Excellent customer service skills and attention to detail are essential; gym instructor preferred.
- Other info: Work in a beautiful hotel set in 20 acres of parkland near Leeds Castle.
The predicted salary is between 20000 - 30000 £ per year.
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. Were passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our people first approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide Staff rates and up to 50% discount on food & beverage and spa
- Wagestream Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Staff meals on duty
- Free staff parking
A day in the life of
As hotel leisure attendant youll be responsible for ensuring that guests have a comfortable and enjoyable experience at the hotel's leisure facilities. Youll be knowledgeable about the different services and amenities offered and be able to provide assistance and guidance to guests as needed. Each day you can be tasked with setting up equipment, monitoring guest usage, and performing basic maintenance tasks. Excellent customer service skills are essential, as youll provide a welcoming and friendly environment for guests.
This role is unlike any other in our hotel and youll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
What do we need from you?
- Customer Service Skills: You need to have excellent customer service to interact with guests frequently and provide assistance, guidance, and ensure that guests have a comfortable and enjoyable experience.
- Attention to Detail: Youll need to be detail-oriented and capable of ensuring that the leisure club facilities are clean, safe, and well-maintained at all times. Whilst able to identify and address any issues that arise promptly.
- Communication Skills: Youll need excellent communication skills, to interact with guests, colleagues, and management on a regular basis and clearly to ensure that guests' needs and requests are met promptly and efficiently. Youll be able to work well in a team and collaborate with other hotel staff to ensure a seamless guest experience.
- Level 2 gym instructor would be preferred but not essential
- Ability to swim is required
- Plant room operative trained would be advantageous but not essential.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone A Place to Grow
So, click apply today, wed love to welcome you to our inclusive team shaping the future of hospitality.
Set in 20 acres of parkland in the heart of Kent adjacent to Leeds Castle, this modern hotel offers easy access to Maidstone and 'The Garden of England'
AMRT1_UKCT
Leisure Club Attendant employer: Mercure Maidstone Great Danes
Contact Detail:
Mercure Maidstone Great Danes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Club Attendant
✨Tip Number 1
Familiarize yourself with the specific leisure facilities and services offered at Aimbridge Hospitality. Understanding what amenities are available will help you engage with guests more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially in hospitality or leisure settings. Be prepared to share examples of how you've provided exceptional service and resolved guest issues in the past.
✨Tip Number 3
Show your passion for creating enjoyable experiences for guests. During conversations or interviews, express your enthusiasm for hospitality and how you can contribute to a welcoming environment at the leisure club.
✨Tip Number 4
If you have any certifications related to fitness or swimming, make sure to mention them. Even if they are not required, they can set you apart from other candidates and show your commitment to the role.
We think you need these skills to ace Leisure Club Attendant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Leisure Club Attendant position. Understand the key responsibilities and required skills, such as customer service, attention to detail, and communication skills.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any previous roles in customer service or hospitality, and mention any certifications like a Level 2 gym instructor if applicable.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional guest experiences. Mention specific examples from your past work that demonstrate your customer service skills and attention to detail.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mercure Maidstone Great Danes
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional guest experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Attention to Detail
Highlight your ability to maintain cleanliness and safety in leisure facilities. Discuss any previous experiences where your attention to detail made a significant impact on the guest experience.
✨Communicate Effectively
Prepare to showcase your communication skills during the interview. Practice how you would interact with guests and colleagues, ensuring that you can convey information clearly and efficiently.
✨Be Ready to Discuss Teamwork
Since collaboration is key in this role, be prepared to talk about your experiences working in a team. Share examples of how you contributed to a positive team environment and worked together to enhance guest experiences.
