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For Companies At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a fantastic stay experience.
- Company: Accor, a global leader in hospitality with diverse brands.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Join a vibrant team and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic work environment with a focus on sustainability and community.
The predicted salary is between 24000 - 36000 £ per year.
Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries.
With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play.
By placing people and the planet at the heart of its culture and activities.
Hotel Receptionist / Front Office Team Member employer: Mercure London Bankside
Contact Detail:
Mercure London Bankside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist / Front Office Team Member
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on openings at places like Accor that aren’t advertised yet.
✨Tip Number 2
Practice your interview skills! We all know first impressions count, especially in front office roles. Grab a friend and do some mock interviews to nail those common questions and show off your personality.
✨Tip Number 3
Show your passion for hospitality! When you get the chance to chat with potential employers, let them know why you love working in hotels. Share your experiences and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always looking for enthusiastic team members who are ready to make a difference!
We think you need these skills to ace Hotel Receptionist / Front Office Team Member
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in the hospitality industry.
Tailor Your Application: Make sure to customise your application for the Hotel Receptionist role. Highlight relevant experience and skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Mercure London Bankside
✨Know Your Stuff About Accor
Before the interview, do your homework on Accor. Familiarise yourself with their hotel brands, values, and recent news. This shows genuine interest and helps you connect your skills to their mission.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a tricky situation. This will demonstrate your ability to handle real-life scenarios.
✨Practice Common Interview Questions
Anticipate questions like 'How would you handle a difficult guest?' or 'What does excellent customer service mean to you?'. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally, reflecting the hospitality industry’s standards. A polished appearance shows that you take the opportunity seriously and understand the importance of presentation in this role.
