At a Glance
- Tasks: Provide exceptional customer service and assist with food and beverage during events.
- Company: Join a vibrant hotel within the Accor network, known for its diverse brands.
- Benefits: Free meals, gym membership, discounts on services, and career development opportunities.
- Other info: Flexible shifts from 5 PM to 2 AM with opportunities for advancement.
- Why this job: Be part of a team that creates memorable experiences for guests during the festive season.
- Qualifications: Strong communication skills and ability to work well under pressure; hospitality experience is a plus.
The predicted salary is between 12 - 15 £ per hour.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
We are seeking dedicated and enthusiastic Waiting Staff to join our vibrant team in a fast‑paced Full‑Service Hotel environment. As Waiting Staff, you will play a crucial role in providing exceptional customer service, ensuring that our guests have a memorable festive experience. Your responsibilities will encompass customer service, face‑to‑face interactions, serving food as part of the banquet service team, bar service, and maintaining a clean and organised front‑of‑house and back‑of‑house. You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued. All applicants must be able to demonstrate fast adaptiveness as working between Bar, food service. Clearing on the floor including food, waste, and glass collections which will be a daily challenge for the team. Event shifts will run from 5 PM to 2 AM.
What You Will Be Doing
- Greet and seat guests promptly upon arrival, providing a warm welcome and information about the event and running order.
- Assist guests regarding menu items in an informative and helpful way.
- Follow the 5 / 10 Rule for all guest encounters.
- Take accurate drink orders using the Zonal POS system.
- Reconcile all payments to the penny, and excellent cash handling skills.
- Serve food and beverages efficiently, ensuring that all items are presented beautifully and meet specification.
- Assist in food preparation as needed, adhering to dish specifications and maintaining high standards of hygiene.
- Follow all safety and sanitation policies when handling food and beverage.
- Upsell larger and premium line beverages to enhance the guest experience while maximising revenue opportunities.
- Manage time effectively to ensure timely service during busy periods.
- Maintain cleanliness of tables, function rooms and service stations throughout the shift.
- Collaborate with kitchen staff to ensure smooth communication regarding orders and special requests.
- Handle guest inquiries and complaints professionally, striving for resolution to ensure satisfaction and elevating to leadership team where required.
Qualifications
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Ability to work well under pressure in a fast paced environment.
- Strong understanding of food safety practices to maintain a safe dining environment.
- Basic maths skills for handling transactions accurately and efficiently.
- Experience in a bar or hospitality setting is advantageous but not essential.
- Excellent time management skills to balance multiple tasks during peak service times.
- Ability to work collaboratively within a team while also being self‑motivated when required.
- Take immense pride in the hotel and service standards so the very best can be experienced by our guests.
- Knowledge of cocktails is beneficial for assisting in bar tasks.
- Strong communication skills to engage with guests effectively and provide outstanding service.
- Strength and manual handling of function room furniture to rearrange quickly and comfortably.
Your Team And Working Environment
- Meal on shift when working 8‑hours
- Free on‑site parking
- Gym membership at times agreed with the Leisure Manager
- Discounts on hotel services including Spa treatments, food, drink, and Golf
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Career development opportunities with national and international promotion opportunities. The sky is your limit.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Seasonal Waiting Staff - Food and Beverage Assistant in Washington employer: Mercure Hotels
Join a vibrant team at our hotel, part of the esteemed Accor network, where we prioritise your growth and development in a dynamic Full-Service environment. Enjoy a supportive work culture that values every contribution, offers competitive benefits like free meals on shift, gym memberships, and discounts on hotel services, while also providing opportunities for career advancement both nationally and internationally. Embrace the chance to make a meaningful impact through our commitment to responsible hospitality and Corporate Social Responsibility initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Waiting Staff - Food and Beverage Assistant in Washington
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. Understanding their values and vibe will help you connect better during your chat.
✨Tip Number 2
Practice your customer service skills! Since you'll be in a fast-paced environment, think of scenarios where you might need to handle guest inquiries or complaints. Role-play with a friend to boost your confidence.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional for your interview – it shows you care about the role and the guests you'll serve.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Seasonal Waiting Staff - Food and Beverage Assistant in Washington
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the role of Seasonal Waiting Staff. Highlight any relevant experience in customer service or food and beverage settings, and mention how you can contribute to creating memorable experiences for our guests.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, especially when it comes to your skills and experiences!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Mercure Hotels
✨Know the Company
Before your interview, take some time to research the hotel and its values. Understanding their commitment to responsible hospitality and the Heartist® philosophy will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond to make a guest feel valued, as this role is all about creating memorable experiences.
✨Practice the 5/10 Rule
Familiarise yourself with the 5/10 Rule for guest interactions. This means making eye contact and smiling within 5 steps of a guest, and greeting them within 10 steps. Practising this will show your understanding of the importance of personal attention in hospitality.
✨Demonstrate Team Spirit
Be ready to discuss how you work well in a team, especially in a fast-paced environment. Share specific instances where you collaborated with others to achieve a common goal, as teamwork is crucial in a busy hotel setting.
