At a Glance
- Tasks: Welcome guests and ensure they have a memorable experience at our hotel.
- Company: Join the Mercure Newcastle George Washington Hotel, part of the Accor network.
- Benefits: Free meals, pension scheme, hotel discounts, and flexible shifts.
- Other info: Opportunities for growth and development in a supportive team environment.
- Why this job: Be the face of hospitality and make a positive impact on guests' experiences.
- Qualifications: Customer-focused personality with at least one year of front-of-house experience.
The predicted salary is between 12 - 14 £ per hour.
The Mercure Newcastle George Washington Hotel Golf and Spa is an independently owned hotel, golf and leisure complex located on the outskirts of Newcastle upon Tyne. The hotel has been awarded and become an AA 4 Star Hotel. The Washington-based hotel offers a convenient location for visitors to the Tyne and Wear region with easy access to the major road network and within 15 minutes of Newcastle upon Tyne, Sunderland and Durham.
As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. We need reliable people who speak with a smile and deliver a warm welcome. You’ll be the public face of the hotel – and your public will expect you to be an expert in many areas. You’ll have good knowledge of our facilities and services, understand billing and messaging, and even advise on local tourist attractions.
What Is In It For You
- Free meals on duty
- Access to a pension scheme
- Lunch at work included when on shift
- Free uniform and hotel discounts worldwide
- Shifts are 6:45 AM to 3:15 PM or 2:45 PM to 11:15 PM
- One in four weekends are guaranteed to be off work
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programmes through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Company pension
- Free on-site parking
- Swim and Gym membership on premises
What You Will Be Doing
- Deliver excellent customer service with an informed, friendly and effective approach.
- Provide professional, friendly and efficient Reception service to all guests of the hotel.
- Maintain standards of hospitality as laid down by hotel and company policies and procedures.
- Welcome all guests on their arrival and assist them in a courteous, helpful manner with registration and check-out.
- Ensure the hotel cash handling and credit procedures are followed and report any discrepancies to your Supervisor immediately.
- Operate the hotel switchboard, ensuring that all messages are correctly handled and processed to guests’ rooms immediately.
- Monitor all guest accounts and ensure all charges posted are correct with supporting documentation.
- Take reservations and event bookings according to company standard during busy periods.
- Upsell all hotel facilities to guests, with incentives for each upsell and revenue generation.
- Ensure the security of guest valuables, departmental keys and floats.
- Deal with guest enquiries, either by email, telephone, letter or face to face.
Qualifications
- Service focused personality is essential.
- At least one year’s experience working front of house in a hotel, ideally on reception.
- Good general education and excellent customer service skills.
Experience Is An Asset
- Prior experience working with Opera or a related system.
- Fluency in English; additional languages are a plus.
The Mercure Newcastle George Washington Hotel Golf & Spa is an Accor franchised property owned and operated by George Washington Golf & Country Club Limited.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Receptionist - contract for 24-hours in Washington employer: Mercure Hotels
The Mercure Newcastle George Washington Hotel Golf and Spa is an exceptional employer, offering a vibrant work culture that values individuality and teamwork. With a commitment to employee growth through learning programmes and opportunities for advancement within the Accor network, staff enjoy a supportive environment that prioritises work/life balance. Located conveniently near Newcastle upon Tyne, employees benefit from free meals, hotel discounts worldwide, and a range of wellness perks, making it a rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - contract for 24-hours in Washington
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Mercure Hotels and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Receptionist - contract for 24-hours in Washington
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Mercure Hotels that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Mercure Hotels.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Mercure Hotels get a sense of who you are beyond your experience!
How to prepare for a job interview at Mercure Hotels
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Mercure Hotels and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
