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For Companies At a Glance
- Tasks: Welcome guests and ensure they have a memorable experience from arrival to departure.
- Company: Join Accor, a global leader in hospitality with a focus on personal growth.
- Benefits: Full training provided, flexible hours, and opportunities for career advancement.
- Why this job: Be the first impression for guests and create lasting memories every day.
- Qualifications: Customer service skills and a friendly, approachable attitude are essential.
- Other info: Join a diverse team where everyone feels they belong and can thrive.
The predicted salary is between 20000 - 30000 £ per year.
Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description
First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
- Welcomes guests and takes care of them from their arrival through to departure
- Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
- Helps encourage customer loyalty by building friendly, personalized relationships
- Anticipates guests' needs and takes them into consideration
- Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
- Handles phone calls and e-mails
- Passes information on as necessary to other departments and to other members of the front-desk team
Qualifications
- Previous experience in similar role is preferable.
- Friendly, approachable with excellent customer service skills.
- Flexibility in working hours essential
- Basic IT skills
- Full training provided
Additional Information
By working at the Mercure White Hart Salisbury you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Receptionist in Salisbury employer: Mercure Hotels
Contact Detail:
Mercure Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Salisbury
✨Tip Number 1
Make sure to research Accor and its values before your interview. Knowing what they stand for will help you connect your own experiences to their mission, showing that you're not just another candidate but someone who truly aligns with their vision.
✨Tip Number 2
Practice your customer service skills! As a Receptionist, you'll be the face of the company. Role-play common scenarios with friends or family to get comfortable with welcoming guests and handling inquiries like a pro.
✨Tip Number 3
Don’t forget to showcase your personality during the interview! Accor values authenticity, so let your friendly and approachable nature shine through. Remember, they want to see the real you!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Accor family right from the start.
We think you need these skills to ace Receptionist in Salisbury
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the Receptionist role. Highlight your customer service skills and any relevant experience that aligns with what we’re looking for. This shows us you’ve done your homework!
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the role. Avoid fluff and focus on your key strengths.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Mercure Hotels
✨Know the Company
Before your interview, take some time to research Accor and its values. Understand their commitment to diversity and inclusion, as well as their approach to hospitality. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, your ability to provide excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your capability to create memorable experiences for guests.
✨Practice Common Interview Questions
Anticipate questions related to handling guest complaints, managing busy periods, and working with a team. Practising your responses will help you feel more confident during the interview. Remember, it’s all about showing how you can contribute to guest satisfaction!
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This shows respect for the company and the role you’re applying for. Plus, it’ll help you feel more confident when you walk into the room!
