At a Glance
- Tasks: Welcome guests at night and ensure their comfort and safety.
- Company: Join Accor, a global leader in hospitality with a supportive culture.
- Benefits: Flexible part-time hours, opportunities for growth, and a vibrant work environment.
- Other info: Be part of a diverse team and explore limitless career opportunities.
- Why this job: Make a difference in guests' experiences while working in a dynamic hotel setting.
- Qualifications: Customer service skills and ability to work independently at night.
The predicted salary is between 12 - 15 € per hour.
Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description
As our next Night Porter, you…
- Are the ‘face of the Mercure White Hart Salisbury’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Assist in the general running of the hotel at night and support other departments to set up for the next day.
- Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
- Undertake PMS end of day procedures and hotel safety checks to make sure everyone in our hotel is safe and looked after.
- You should be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
Qualifications
- Previous night porter experience or hotel host experience (desirable)
- Customer service experience and working with the public (desirable)
- Ability to work alone throughout the night
- Ability to work well under pressure
- Ability to use your initiative and to follow written / verbal instructions
- Knowledge of food safety & hygiene
- Knowledge of general health & safety procedures
Additional Information
One more thing… By working at the Mercure White Hart Salisbury you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Night Porter - Part Time Four days a week in Salisbury employer: Mercure Hotels
At Accor, we pride ourselves on being more than just a hospitality leader; we are a community that values individuality and personal growth. As a Night Porter at the Mercure White Hart Salisbury, you will enjoy a supportive work culture that encourages learning and development, while also having the opportunity to make a meaningful impact on our guests' experiences. With a commitment to diversity and inclusion, we ensure that every team member feels valued and empowered to explore their potential within our global network.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter - Part Time Four days a week in Salisbury
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know of openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit the Accor careers page regularly and apply directly through our website. Show us your enthusiasm and commitment to joining our team!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and night shifts. Think about scenarios where you’ve gone above and beyond for guests. We love to hear those stories!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in our minds as we make decisions. Don’t be shy!
We think you need these skills to ace Night Porter - Part Time Four days a week in Salisbury
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can add that personal touch to our guests' experiences.
Tailor Your Application:Make sure to customise your application for the Night Porter role. Highlight any relevant experience you have in hospitality or customer service, and connect it back to how it aligns with our values at Accor. We love seeing how you fit into our story!
Show Your Passion:We’re looking for someone who’s genuinely excited about working in hospitality. In your application, share why you’re passionate about providing excellent service and how you can contribute to making our guests feel welcome and safe during their stay.
Apply Through Our Website:Don’t forget to submit your application through our careers page! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about working with us at Accor!
How to prepare for a job interview at Mercure Hotels
✨Know the Company
Before your interview, take some time to research Accor and the Mercure White Hart Salisbury. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be the face of the hotel during the night. Be prepared to share specific examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went above and beyond for guests, as this will demonstrate your ability to thrive under pressure.
✨Demonstrate Initiative and Autonomy
Since the role requires working alone at night, it's crucial to convey your ability to take initiative. Think of instances where you had to make decisions independently or manage tasks without supervision. This will reassure the interviewers that you can handle the responsibilities of the position confidently.
✨Prepare for Safety and Hygiene Questions
Given the importance of health and safety in hospitality, brush up on your knowledge of food safety and general health procedures. Be ready to discuss how you would ensure guest safety during your shift and any relevant experience you have in maintaining hygiene standards. This will show that you take the role seriously and are committed to guest well-being.
