At a Glance
- Tasks: Manage group and VIP bookings, handle enquiries, and optimise room blocks.
- Company: Join the vibrant team at Mercure London Earls Court.
- Benefits: Enjoy a competitive salary and opportunities for career growth.
- Other info: Training provided to help you excel in your role.
- Why this job: Be part of a dynamic environment where you can enhance guest experiences.
- Qualifications: Previous hotel reservations experience and a passion for customer service.
The predicted salary is between 28350 - 34650 £ per year.
Mercure London Earls Court is seeking a proactive Reservations Agent to handle individual and group bookings, manage enquiries by phone or email, and ensure accurate records across the reservations system. You will work closely with the team to optimise room blocks, process payments, and communicate with other departments to meet guest needs while upholding Accor brand standards.
Previous experience in hotel reservations and a customer-focused approach are preferred; training and career development opportunities will be provided.
Reservations Specialist — Group & VIP Booking Expert employer: Mercure Hotels
At Mercure London Earls Court, we pride ourselves on fostering a dynamic and inclusive work environment where every team member is valued. As a Reservations Specialist, you will benefit from comprehensive training programmes and opportunities for career advancement within the Accor group, all while enjoying the vibrant culture of London. Join us to be part of a dedicated team that prioritises guest satisfaction and personal growth in a thriving hospitality setting.
