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For Companies At a Glance
- Tasks: Lead the front office team and ensure exceptional guest experiences.
- Company: Join a stylish hotel transforming into a modern four-star destination.
- Benefits: Enjoy private healthcare, discounts, free meals, and career growth opportunities.
- Why this job: Be part of an exciting hotel evolution and make a real impact.
- Qualifications: Experience in front office operations and strong leadership skills.
- Other info: Dynamic environment with a focus on service excellence and teamwork.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Company Description
Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath‑taking views of the London skyline. We are in the exciting process of a refurbishment with the aim to shift our hotel to a four‑star hotel and new branding. Our goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12‑storey hotel. The hotel is about to undergo a very unique project resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.
Our promise We nurture real passion for service and achievement beyond limits.
Our mission To make the impossible possible and realise your dreams.
MAIN RESPONSIBILITIES
- Apply thorough working knowledge of the front office operations.
- Assist in conducting training for all Front Office employees.
- Direct daily front office operations.
- Greet and escort Very Important Guests (VIP’s).
- Ensure efficient and courteous reception service.
- Supervise front cashiers and help out with accounting problems.
- Control hotel duty keys and floats whilst on duty.
- Supervise and support the Front Office team.
- Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.
- Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
- Ensure strict procedures are followed for all cash/credit, accounting and banking procedures, issue of keys and guest confidentiality.
- Implement training programs for all employees, conduct induction and skills training.
- Perform any other duties as directed by the Front Office Management.
- Induct new staff into the team, department and Hotel in the first week of their employment following guidelines.
- Ensure that all staff under your control carry out their duties in accordance with the Brand.
- Effectively use the guest feedback to improve product and service delivery.
- Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.
Customer Relations
- Provide efficient, friendly and professional service to all guests, making all guests experience positive.
- Take a positive problem solving approach with guest problems and concerns.
- Actively sell and promote hotel facilities and services.
- Work together with trust so that colleagues and management meet the goals of the department/Hotel.
- Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
- Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
Perks For You
- Private Health Care
- Employee benefit card offering discounted rates at Accor worldwide
- Free and delicious meal breaks on duty
- Complimentary stays in UK and Northern Ireland
- Friends & Family discounts
- 50% food discounts in our restaurants
- Pension Scheme
- Eye Test Vouchers
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Candidates must have the right to work in the UK.
Reception Supervisor employer: Mercure Hotels
Contact Detail:
Mercure Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Mercure & ibis London Earls Court. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching the hotel’s recent refurbishment and new branding. Show us that you’re genuinely excited about being part of this transformation and how your skills can contribute to making it a success.
✨Tip Number 3
Practice your customer service skills! As a Reception Supervisor, you’ll need to handle VIPs and guest concerns with ease. Role-play common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Reception Supervisor role. Highlight your relevant experience and skills that align with our mission to provide exceptional service and support to our team.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and suitability for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our modernising hotel.
How to prepare for a job interview at Mercure Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research Mercure & ibis London Earls Court thoroughly. Familiarise yourself with their services, recent refurbishments, and the dual branding concept. This will show your genuine interest in the hotel and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Reception Supervisor, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests. Highlight how you handle difficult situations and ensure every guest leaves with a positive experience.
✨Demonstrate Leadership Qualities
Since you'll be supervising the Front Office team, be ready to discuss your leadership style. Share specific instances where you've trained or supported team members, and how you foster effective communication within a team. This will illustrate your capability to lead during the hotel's exciting evolution.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the hotel's future plans, team dynamics, and training programs. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you.