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- Tasks: Assist guests with check-ins, check-outs, and accounting tasks at the hotel.
- Company: Join Mercure Hotels, a reputable name in the hospitality industry.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team, enhancing guest experiences while honing your skills.
- Qualifications: No prior experience needed; just bring your communication skills and attention to detail.
- Other info: Entry-level position perfect for students looking to gain work experience.
The predicted salary is between 20000 - 30000 £ per year.
We are recruiting for a Nights & Days hotel receptionist to perform end-of-day accounting tasks and overnight/daytime front desk duties. They assist late-night guests, process check-ins and check-outs, and address other customer requests. They also audit, reconcile, and balance daily financial activities. Night auditors often work for hotels, inns, and similar establishments.
In the role, you will work closely with the hotel's accounts and front desk team to ensure guests are checked in and accounts kept up-to-date. You will answer guest inquiries, book reservations, and update customer accounts and ledgers. You will be expected to maintain a professional and friendly attitude when interacting with hotel customers. Success in this role will be demonstrated by implementing systematic processes to provide a smooth hospitality experience while maintaining accurate financial data.
Job Responsibilities and Duties:- Processes invoices and prepares checkout bills
- Monitors and checks accounting ledger
- Audits financial statement accounts such as receivables and revenues
- Processes discounts and vouchers
- Tracks room availability and occupancy
- Prepares daily reports and summary cash balances
- Proficient in MS Office, PMS, and CRM software
- Outstanding verbal and written communication skills
- Detail-oriented and strong organisational skills
- Strong interpersonal skills
Nights & Days Hotel Receptionist employer: Mercure Hotels
Contact Detail:
Mercure Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights & Days Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as PMS and CRM systems. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Brush up on your customer service skills, especially for late-night interactions. Practising how to handle various guest scenarios can help you demonstrate your ability to maintain a professional and friendly attitude.
✨Tip Number 3
Prepare to discuss your organisational skills and attention to detail. Think of examples from past experiences where you successfully managed multiple tasks or maintained accurate records, as these are crucial for the role.
✨Tip Number 4
Network with current or former employees of Mercure Hotels if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Nights & Days Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, customer service, and any accounting tasks. Emphasise skills like attention to detail and proficiency in software like MS Office and PMS.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel industry. Mention specific experiences that demonstrate your ability to handle front desk duties and manage financial tasks.
Highlight Communication Skills: Since the role requires outstanding verbal and written communication skills, provide examples of how you've successfully interacted with customers or resolved issues in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all information is clear and concise.
How to prepare for a job interview at Mercure Hotels
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Nights & Days Hotel Receptionist. Familiarise yourself with tasks like processing check-ins and check-outs, handling guest inquiries, and managing financial activities. This will help you answer questions confidently.
✨Showcase Your Communication Skills
As a receptionist, you'll be interacting with guests regularly. Practice clear and friendly communication. Be prepared to demonstrate your verbal and written skills during the interview, as these are crucial for the role.
✨Highlight Your Attention to Detail
This job requires meticulous attention to detail, especially when auditing financial statements and managing customer accounts. Prepare examples from your past experiences where your organisational skills made a difference.
✨Prepare Questions for the Interviewer
Show your interest in the position by preparing thoughtful questions about the hotel’s operations or team dynamics. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
