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- Tasks: Lead the hotel during night hours, ensuring guest safety and satisfaction.
- Company: Mercure Bridgwater is a modern hotel offering excellent facilities and guest experiences.
- Benefits: Enjoy up to 4 free nights in Accor Hotels, discounts on stays and dining, plus exclusive employee perks.
- Why this job: Join a dynamic team, develop your skills, and make a real impact on guest experiences.
- Qualifications: Previous hospitality experience preferred; strong communication and problem-solving skills required.
- Other info: Full training provided; basic DBS check required for successful candidates.
The predicted salary is between 26582 - 26582 £ per year.
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Company Description
The Mercure Bridgwater Hotel is located in the heart of Bridgwater town center and offers 119, 4 star bedrooms and is complimented by a Marco Pierre White Steakhouse Bar and Grill. Part of Accor Hotels, Mercure Bridgwater offers contemporary accommodation, excellent facilities and are committed to providing excellent guest experiences 24/7.
Company Description
The Mercure Bridgwater Hotel is located in the heart of Bridgwater town center and offers 119, 4 star bedrooms and is complimented by a Marco Pierre White Steakhouse Bar and Grill. Part of Accor Hotels, Mercure Bridgwater offers contemporary accommodation, excellent facilities and are committed to providing excellent guest experiences 24/7.
Job Description
Take the Lead as Night Manager at Mercure Bridgwater
We are currently seeking a confident, responsible, and service-driven Night Manager to join our team. As Night Manager, you will be responsible for the smooth operation of the hotel during overnight hours, ensuring the safety, comfort, and satisfaction of our guests throughout the night (10pm-6.30am).
Key Responsibilities
- Oversee the hotel’s nightly operations, ensuring all procedures are followed correctly
- Welcome late arrivals and process night check-ins and check-outs
- Conduct regular security checks of the building and public areas, ensuring guest and staff safety at all times
- Handle guest requests, enquiries, and emergencies professionally and efficiently
- Prepare and reconcile daily reports, balancing accounts and processing end-of-day procedures
- Liaise with the Reception team to ensure a seamless handover to the morning shift
About You
- Previous experience in a similar night or front desk role within hospitality is preferred
- Strong problem-solving skills and the ability to stay calm under pressure
- Excellent communication and customer service skills
- Highly organised with good attention to detail and numeracy skills
- Ability to work independently and confidently make decisions overnight
- IT literate; knowledge of hotel PMS systems an advantage (full training provided)
Successful candidates will undergo a basic DBS check (which we will pay for) which must be passed for probation to be successful.
Additional Information
We’re offering:-
- Salary: £26,582 / year (40h permanent contract)
- Up to 4 Free nights in Accor Hotels for every year of your employment
- Discounted rooms in all Accor Hotels Worldwide
- Discounted rate at all Legacy Hotels
- 15% Off your final bill in every Accor Restaurant or Bar
- 35% Discount in all MPW Restaurants
- Access to employee discount platform giving amazing discounts for hundreds of major companies including Supermarkets, High street and Fashion stores, Days out, Staycations / holidays and (non-MPW) Restaurants and Takeaways.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Hospitality
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Night Manager employer: Mercure Hotels
Contact Detail:
Mercure Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarise yourself with the Mercure brand and its values. Understanding their commitment to excellent guest experiences will help you align your answers during any interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your previous experience in hospitality, especially in night or front desk roles. Be ready to discuss specific situations where you successfully handled guest requests or emergencies, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Prepare to showcase your organisational skills. Since the Night Manager role involves balancing accounts and processing end-of-day procedures, think of examples from your past work where you managed multiple tasks efficiently.
✨Tip Number 4
Brush up on your IT skills, particularly if you have experience with hotel PMS systems. If you don’t, express your willingness to learn quickly, as this shows adaptability and eagerness to succeed in the role.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Manager at Mercure Hotels. Highlight your relevant experience in hospitality and how it aligns with their expectations.
Tailor Your CV: Customise your CV to reflect your skills and experiences that are most relevant to the Night Manager position. Emphasise your problem-solving abilities, customer service skills, and any previous night or front desk roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing excellent guest experiences. Mention specific examples from your past roles that demonstrate your ability to handle emergencies and ensure guest satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Night Manager role.
How to prepare for a job interview at Mercure Hotels
✨Showcase Your Nighttime Experience
Make sure to highlight any previous experience you have in night management or front desk roles. Discuss specific situations where you successfully handled guest requests or emergencies during the night.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've effectively solved problems under pressure. The interviewers will want to see that you can remain calm and make decisions independently during the night shift.
✨Emphasise Communication Skills
Since you'll be interacting with guests and staff, it's crucial to demonstrate your excellent communication skills. Practice articulating your thoughts clearly and confidently, especially in scenarios involving guest interactions.
✨Familiarise Yourself with Hotel Operations
Research Mercure Hotels and understand their operations, especially regarding night management. Being knowledgeable about their procedures and values will show your genuine interest in the role and help you stand out.
