Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests at night, ensure their safety, and assist in hotel operations.
- Company: Join the vibrant Mercure London Bankside Hotel team in the heart of London.
- Benefits: Enjoy a supportive team, training opportunities, free gym access, and recognition rewards.
- Why this job: Be the face of our hotel, making memorable experiences for guests every night.
- Qualifications: Fluent in English with a passion for guest relations and teamwork.
- Other info: Experience a close-knit team atmosphere where your initiative is valued.
The predicted salary is between 24000 - 36000 £ per year.
Located in the Heart of London, Mercure London Bankside Hotel is looking for a Night Auditor with a sparking personality to join our team.
As Our Next Night Auditor, you are the ‘face of Mercure London Bankside’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay. You will assist in the general running of the hotel at night and make the link with the different departments of the hotel to ensure a wonderful guest experience. You should be an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services. Undertake night audits and hotel safety checks to ensure everyone in our hotel is safe and looked after. You should be confident in all aspects of guest relations, receiving and recognizing all guests including those who require special attention.
Responsibilities:
- Undertake night audits and hotel safety checks to ensure safety and care for guests and staff.
- Assist in the general running of the hotel at night and liaise with other departments to ensure guest satisfaction.
- Be the face of the hotel at night, providing welcome and attentive service.
Requirements:
To help you navigate your role, you will be trained in all front of house related functions and the safety of the property and people. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Our Commitment To Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
By working at the Mercure London Bankside you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Of course you also want to know what it's like to work at Mercure London Bankside Hotel. First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good. We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities through training and development, free gym, rewards and recognition.
Night Auditor employer: Mercure Hotels
Contact Detail:
Mercure Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and key staff members. This way, when you walk in for your interview, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your guest relations skills! Role-play common scenarios you might face as a Night Auditor. This will help you feel more confident and prepared to showcase your personality during the interview.
✨Tip Number 3
Network with current employees or reach out to them on social media. They can provide insider tips about the hotel culture and what they look for in a candidate. Plus, it shows your genuine interest in joining the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at Mercure London Bankside.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Show Your Personality: As a Night Auditor, you're the face of the hotel at night! Let your sparkling personality shine through in your application. Share a bit about yourself and how you connect with guests to create a warm atmosphere.
Tailor Your Application: Make sure to tailor your application to highlight your experience in guest relations and any relevant skills. We want to see how you can contribute to our team and enhance the guest experience!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your experiences and skills. This helps us quickly see why you’d be a great fit for the Night Auditor role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Mercure London Bankside!
How to prepare for a job interview at Mercure Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Mercure London Bankside Hotel. Familiarise yourself with its services, values, and guest experience focus. This will help you demonstrate your genuine interest in the role and show that you’re ready to be the face of the hotel.
✨Showcase Your Guest Relations Skills
As a Night Auditor, you'll be interacting with guests during their stay. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. This will highlight your ability to ensure guest satisfaction and safety.
✨Demonstrate Your Autonomy
The role requires a self-motivated individual who can manage tasks independently. Be ready to discuss situations where you've taken initiative or worked autonomously. This will reassure the interviewers that you can handle the responsibilities of the night shift.
✨Emphasise Your Team Spirit
Even though you'll be working nights, collaboration with other departments is key. Share examples of how you've successfully worked as part of a team in previous roles. This will show that you understand the importance of communication and teamwork in providing a great guest experience.
