Food & Beverage Manager in Newcastle upon Tyne

We are looking to recruit a highly motivated and experienced Food and Beverage Manager who is professional with high standards, along with an excellent knowledge of food and beverage. As Food and Beverage Manager you will support the Deputy General Manager in all day‑to‑day operations, ensuring the smooth running of this hotel, with a very strong focus on food and beverage operations. Responsible for departmental costs, stock control, this is a 'hands‑on' role which requires the applicant to be focused on excellent customer care.

Key Responsibilities

• Oversee all functions, weddings and events are run smoothly and efficiently.
• Cover Duty Manager shifts, including breakfast, depending on business requirements.
• Provide a friendly, courteous and professional service at all times.
• Manage and provide direction to all Food and Beverage employees during shifts.
• Ensure each customer receives impeccable service.
• Contribute to the creation of new food and drink offerings.
• Delegate tasks and check their execution.
• Ensure a highly customer‑focused environment, by building a focused team in all areas of the hotel.
• Possess depth beverage knowledge such as wines, cocktails and spirits.
• Supervise the set up and breakdown of the outlets and meeting event spaces.
• Undertake monthly stock takes and oversee and order stock.
• Responsible for H&S, FSA requirements, allergy laws and hygiene ratings.

What You Will Be Doing

• Lead, mentor and train the Food & Beverage Operations team.
• Ensure Food & Beverage relevant brand standards are maintained.
• Strategise on new products and service offerings.
• Create unforgettable experiences for our guests.

Qualifications

• Proven experience in a similar MICE‑lead hotel property, upward of three star.
• Strong food and beverage management background.
• Very high level of personal presentation.
• Excellent customer focus with outstanding interpersonal and communication skills with guests & staff.
• Ability to motivate and inspire the team to exceed customer expectations.

Key Skills, Qualities & Experience

• Hands‑on approach to work, always being productive and looking to improve.
• Real flair and passion for service and working with quality products and interesting menus.
• Personality combined with the ability to engage everyone around you and build long‑term rapport with both guests and colleagues.
• Enthusiastic, quick‑thinking and welcoming personality.
• Great knowledge of food and drinks.
• Ability to mentor and supervise junior staff.
• Strong customer‑service ethos and ability to deliver consistently high levels of service delivery.
• Detail‑oriented and drives standards.
• Positive attitude and desire to learn.
• Ability to meet deadlines and work under pressure.
• Friendly, courteous and helpful with excellent communication skills.
• Motivated to go the extra mile for guests and colleagues.
• Use of own initiative with willingness to support the wider hotel team.

Employee Benefits

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies and opportunities to earn qualifications while you work.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference in the local community through Corporate Social Responsibility activities, like Planet 21.
• Complimentary uniform.
• Complimentary meals whilst on duty.
• Complimentary employee car parking.
• Complimentary onsite gym.
• 28 days annual leave (including bank holidays).
• Professional development opportunities at all levels.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.