At a Glance
- Tasks: Manage reservations and assist with group bookings while providing top-notch guest care.
- Company: Join the vibrant team at Mercure Hotels, part of the Accor family.
- Benefits: Enjoy discounted stays at Accor hotels and free meal breaks.
- Other info: Great opportunity to grow in the hospitality industry with a supportive team.
- Why this job: Be the friendly face that enhances guest experiences and solves their queries.
- Qualifications: Strong customer service skills and excellent communication abilities are a must.
The predicted salary is between 25000 - 30000 £ per year.
Mercure Hotels is hiring for a position focused on managing individual reservations and assisting with group bookings.
The role involves handling guest enquiries, processing payments, and ensuring adherence to hotel policies.
The ideal candidate will have strong customer service skills, a problem-solving approach, and excellent communication abilities.
Benefits include discounted stays at Accor hotels and free meal breaks.
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We think you need these skills to ace Reservations Specialist - Group Bookings & Guest Care in London
Customer Service Skills
Problem-Solving Skills
Communication Skills
Attention to Detail
Payment Processing
Knowledge of Hotel Policies
Enquiry Handling
