Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the front office team and ensure exceptional guest experiences.
- Company: Join a stylish hotel transforming into a modern four-star destination.
- Benefits: Enjoy private healthcare, discounts, free meals, and career growth opportunities.
- Why this job: Be part of an exciting hotel evolution and make a real impact.
- Qualifications: Experience in hospitality and strong leadership skills.
- Other info: Dynamic environment with a focus on service excellence and teamwork.
The predicted salary is between 25000 - 30000 ÂŁ per year.
Company Description Mercure & ibis London Earls Court and Barnaby's Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breathâtaking views of the London skyline. We are in the exciting process of a refurbishment with the aim to shift our hotel to a fourâstar hotel and new branding. Our goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12âstorey hotel.
MAIN RESPONSIBILITIES
- Apply thorough working knowledge of the front office operations.
- Assist in conducting training for all Front Office employees.
- Direct daily front office operations.
- Greet and escort Very Important Guests (VIP's).
- Ensure efficient and courteous reception service.
- Supervise front cashiers and help out with accounting problems.
- Control hotel duty keys and floats whilst on duty.
- Supervise and support the Front Office team.
- Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.
- Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
- Ensure strict procedures are followed for all cash/credit, accounting and banking procedures, issue of keys and guest confidentiality.
- Implement training programs for all employees, conduct induction and skills training.
- Perform any other duties as directed by the Front Office Management.
- Induct new staff into the team, department and Hotel in the first week of their employment following guidelines.
- Ensure that all staff under your control carry out their duties in accordance with the Brand.
- Effectively use the guest feedback to improve product and service delivery.
- Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.
Customer Relations
- Provide efficient, friendly and professional service to all guests, making all guests experience positive.
- Take a positive problem solving approach with guest problems and concerns.
- Actively sell and promote hotel facilities and services.
- Work together with trust so that colleagues and management meet the goals of the department/Hotel.
- Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
- Take every opportunity to be a "salesperson" by active selling of special promotions and facilities available within the Hotel.
Perks For You
- Private Health Care
- Employee benefit card offering discounted rates at Accor worldwide
- Free and delicious meal breaks on duty
- Complimentary stays in UK and Northern Ireland
- Friends & Family discounts
- 50% food discounts in our restaurants
- Pension Scheme
- Eye Test Vouchers
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Candidates must have the right to work in the UK.
Reception Supervisor in London employer: Mercure Hotels
Contact Detail:
Mercure Hotels Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Reception Supervisor in London
â¨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Mercure & ibis London Earls Court. Familiarise yourself with their services and recent changes. This shows youâre genuinely interested and ready to contribute to their exciting refurbishment project.
â¨Tip Number 2
Practice your people skills! As a Reception Supervisor, you'll be the face of the hotel. Role-play common guest interactions with a friend to boost your confidence. Remember, itâs all about making guests feel welcome and valued!
â¨Tip Number 3
Show off your leadership skills! Be prepared to discuss how you've successfully managed teams in the past. Share specific examples of how youâve trained staff or resolved conflicts. This will highlight your ability to supervise and support the Front Office team effectively.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre keen on being part of our journey towards becoming a modern, stylish hotel. Donât miss out on this opportunity!
We think you need these skills to ace Reception Supervisor in London
Some tips for your application đŤĄ
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Reception Supervisor role. Highlight your relevant experience in front office operations and customer service, and show us how you can contribute to our exciting refurbishment project.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for key achievements and responsibilities to make it easy for us to read. We appreciate straightforward communication!
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for this amazing opportunity at Mercure & ibis London Earls Court.
How to prepare for a job interview at Mercure Hotels
â¨Know the Hotel Inside Out
Before your interview, make sure you research Mercure & ibis London Earls Court thoroughly. Familiarise yourself with their services, recent refurbishments, and the dual branding concept. This will show your genuine interest in the hotel and help you answer questions more confidently.
â¨Showcase Your Customer Service Skills
As a Reception Supervisor, you'll need to demonstrate exceptional customer service skills. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlight your problem-solving abilities and how you handle difficult situations with grace.
â¨Prepare for Team Dynamics
Since you'll be supervising a team, think about how you can foster a positive work environment. Be ready to discuss your leadership style and how you plan to motivate and train your team. Mention any previous experience in training or mentoring staff.
â¨Ask Insightful Questions
At the end of the interview, donât forget to ask questions! Inquire about the hotel's vision during the refurbishment or how they measure guest satisfaction. This shows that you're not just interested in the role but also in contributing to the hotel's success.