At a Glance
- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring their stay is amazing.
- Company: Join Mercure London Bankside, a vibrant hotel with a focus on customer service.
- Benefits: Enjoy free hotel stays, discounts, and access to continuous learning opportunities.
- Other info: Grow your career across 5,000 hotels worldwide in a diverse and inclusive environment.
- Why this job: Make a difference in guests' experiences while developing your skills in hospitality.
- Qualifications: Fluent in English with strong people skills and a passion for service.
The predicted salary is between 30784 - 30784 £ per year.
We are looking for a Receptionist at Mercure London Bankside. The role involves greeting guests, managing front-office tasks, and ensuring a high level of customer service.
Responsibilities
- Serve as the face of the hotel, extending a warm welcome to guests.
- Provide a welcoming experience and support guests at the front desk.
- Cooperate with other hotel departments to ensure a wonderful guest experience.
- Work in shifts from 7 a.m. to 3 p.m. or from 3 p.m. to 11 p.m., with occasional night shifts (11 p.m.–7 a.m.).
- Train in all front-office related functions and safety of the property and people.
Qualifications
- Fluency in English.
- Strong people skills and a passion for continuous improvement of hotel services.
- Ability to work in a structured manner and adapt to varying service requirements.
Benefits
- Free night stays in UK hotels and a 50% discount on any Accor Restaurant (T&C applies).
- Discounted hotel rates worldwide in Accor Hotels.
- Access to Accor Academy for continuous learning and development.
- Support for wellbeing in professional and personal lives.
- Opportunity to grow experience across 5,000 hotels in over 100 countries.
- Participation in initiatives to build a more inclusive and sustainable world.
- Hourly salary of £14.80.
- Pension scheme.
- Additional holidays with service.
- International development opportunities.
- Employee referral scheme, family benefit programs, childcare vouchers, free gym, rewards, and recognition.
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Front Office Team Member in London employer: Mercure Hotels
Mercure London Bankside is an exceptional employer that prioritises employee wellbeing and growth, offering a vibrant work culture where team members are valued and supported. With benefits such as free night stays in UK hotels, discounted rates worldwide, and access to continuous learning through Accor Academy, employees can thrive both personally and professionally. The hotel's commitment to diversity and inclusion ensures a welcoming environment for all, making it a rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Member in London
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with Mercure London Bankside and its services. This way, when you walk in for an interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your people skills! Since you'll be the face of the hotel, it’s crucial to demonstrate your ability to connect with guests. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Don’t forget to highlight your adaptability! The job requires working in shifts and handling various service requirements. Share examples from your past experiences where you’ve successfully adapted to changing situations.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Front Office Team Member in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and customer service.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. Mention your people skills and any relevant experience that shows you can provide a welcoming experience for our guests.
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your qualifications at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mercure Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Mercure London Bankside. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Show Off Your People Skills
As a Front Office Team Member, you'll be the face of the hotel. Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a guest or resolve an issue.
✨Be Ready for Shift Work Questions
Since the role involves working various shifts, be prepared to discuss your availability and flexibility. Highlight any previous experience with shift work and how you manage your time effectively to ensure you're always at your best.
✨Emphasise Continuous Improvement
Mercure values continuous improvement, so think about how you can contribute to enhancing guest experiences. Be ready to share ideas or initiatives you've implemented in previous roles that improved service quality or efficiency.
