At a Glance
- Tasks: Support the Events & Groups team in managing and delivering amazing events.
- Company: Join a leading hotel brand with a vibrant and supportive culture.
- Benefits: Competitive salary, 28 holiday days, discounts at hotels, and private healthcare.
- Other info: Great opportunities for growth and community involvement.
- Why this job: Be part of a dynamic team and make memorable experiences for clients.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 38000 - 41000 £ per year.
The Assistant Events & Groups Manager supports the Senior Events & Groups Manager in the day‐to‐day management, supervision and development of the Events & Groups team. The role acts as key support between the Senior Manager and the Events & Groups Executives/Coordinators, ensuring enquiries are handled efficiently, proposals are issued on time, business is converted and contracted correctly, and all event planning information is communicated accurately to the hotel operations team.
Responsibilities include coaching and supporting the team, guiding daily questions, workload prioritisation, standards, systems and customer service delivery. The role requires strong organisational skills, commercial awareness, excellent communication and a proactive approach to supporting both the team and the client journey from initial enquiry through to post‐event follow‐up. The position also supports the Director of Sales & Marketing in driving closing days, demand generation weeks and other sales initiatives, and ensures high standards for BEOs, proposals, data tracking, financials, and hotel credit meetings.
Duties
- Deputise as Groups and Events Manager in the absence of the Senior Groups and Events Manager.
- Support the day‐to‐day supervision, coaching and development of the Events & Groups team, ensuring enquiries are distributed, prioritised, followed up and converted effectively.
- Review turned‐down enquiries and identify opportunities to create alternative offers.
- Review cancelled and lost business opportunities, identifying alternative solutions and future opportunities.
- Work with the Senior Events & Groups Manager and Commercial Office Manager to identify demand periods, black‐out dates, quiet dates and tactical opportunities.
- Support proactive sales activity by reaching out to past clients, agents and event organisers.
- Review lost business reports and identify trends, competitor feedback, pricing objections or date flexibility.
- Amend, create and design templates for the team to utilise when quoting and responding back to clients.
- Act as a first point of support for Events & Groups Executives/Coordinators with daily queries, workload management, client communication, proposals, contracts and event planning requirements.
- Handle own portfolio of events and group enquiries, including taking initial enquiries, preparing proposals, negotiating rates, issuing contracts, collecting deposits and coordinating pre‐event details.
- Assist with checking and distribution of BEOs to ensure all operational departments receive accurate and timely event information.
- Attend, support and (where required) lead BEO meetings in the absence of the Senior Events & Groups Manager.
- Ensure BEOs are completed to a high standard, with accurate details relating to timings, room set‐up, catering, AV, accommodation, billing, special requests and client expectations.
- Work closely with hotel operations, including F&B, kitchen, front office, reservations, finance and housekeeping, to ensure smooth event and group delivery.
- Support the team in identifying upselling opportunities across bedrooms, meeting rooms, catering, AV, private dining, packages, upgrades and additional hotel services.
- Assist in maintaining and improving e‐proposals, standard proposal templates, menus, packages and sales collateral used by the Events & Groups team.
- Support the management of financial processes, including deposits, payment schedules, PM accounts, billing instructions and client credit requirements.
- Support with the creation and amendment of Delphi reporting to ensure accurate records.
- Maintain accurate records in Delphi and other hotel systems, ensuring all activities, notes, contracts, BEOs and financial information are updated correctly.
- Assist with monthly credit meetings and support the team in ensuring outstanding balances, deposits and payment schedules are followed up correctly.
- Help track team performance against monthly, quarterly and yearly targets relating to catering revenue, room hire, group room nights and total event revenue, through weekly BOB Meetings and updating trackers.
- Support the Senior Events & Groups Manager and Commercial Office Manager with sales initiatives, black‐out dates, demand generation activity and promotional campaigns.
- Provide coaching and guidance to the Events & Groups team, supporting training, best practice sharing and continuous improvement.
- Handle client challenges or operational issues professionally, escalating to the Senior Events & Groups Manager when required.
- Support regular team meetings, business‐on‐the‐books reviews and performance discussions.
- Support the maintenance of Accor brand standards and departmental procedures across enquiry handling, event planning and delivery.
Perks for You
- Competitive salary.
- 28 holiday days (bank holidays included).
- Employee benefit card offering discounted rates in Accor Hotels worldwide.
- Learning programs by the Academy Accor.
- Free Bonus Breaks voucher.
- Friends & Family rates.
- Eye Test vouchers.
- Private healthcare.
- Opportunity to grow within the property and across the world.
- Friendly working environment.
- Ability to contribute to the local community and make a difference through Corporate Social Responsibility activities.
Candidates must have the right to work in the United Kingdom.
Assistant Groups and Events Manager in London employer: Mercure Hotels
As an Assistant Groups and Events Manager at our hotel, you will thrive in a dynamic and supportive environment that prioritises employee growth and development. With competitive salaries, generous holiday allowances, and a strong emphasis on work-life balance, we foster a friendly culture where your contributions are valued. Join us to not only advance your career but also make a positive impact in the local community through our Corporate Social Responsibility initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Groups and Events Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mercure Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mercure Hotels
Don't be shy about reaching out to Mercure Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Groups and Events Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mercure Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mercure Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
