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- Tasks: Assist in managing front office operations and ensure guest satisfaction.
- Company: Join the newly renovated Mercure & Ibis London Earls Court hotel.
- Benefits: Competitive pay, career growth, and a vibrant work environment.
- Other info: Exciting opportunities in a large conference hotel with diverse events.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Mercure & Ibis London Earls Court hotel is a newly renovated property in Southwest London. It is a large conference and group hotel comprising a total of 508 key rooms across two distinct brands within Accor, Mercure and Ibis. The London Suite is the main ballroom for all types of events, extremely versatile and plays a pivotal role in the property’s overall performance. The London Suite is divisible into nine separate meeting rooms, which when combined can be one of the largest pillar‑free spaces in London for events up to 1,200 guests.
Position Overview
You will assist the Front Office Manager in their daily duties, by being inspiring and engaging. As an Assistant Front Office Manager, you will show your leadership and interpersonal strengths to maximise the Rooms Operations, and ensure an exceptional guest journey.
Main Responsibilities
- Oversee the front desk ensuring we achieve total guest satisfaction
- Ensure that the Front Office team are wearing correct uniform in line with company standards and their name badges
- Have a thorough knowledge of all systems and procedures used within Front Office so that you are able to give decisive direction and supervise to the team
- Welcome guests to the hotel in a courteous and helpful manner
Assistant Front Office Manager in London employer: Mercure Hotels
Contact Detail:
Mercure Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Mercure or Ibis. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest satisfaction shine through. Share stories that highlight your leadership skills and how you’ve made guests feel special.
✨Tip Number 3
Research the hotel! Familiarise yourself with the Mercure & Ibis London Earls Court’s offerings and unique features. This will help you tailor your conversation and show you’re genuinely interested in the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Assistant Front Office Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you unique.
Tailor Your Application: Make sure to customise your application for the Assistant Front Office Manager role. Highlight your relevant experience and skills that align with our hotel’s values and the job description. It shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what matters most – your experience and how it relates to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mercure Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research the Mercure & Ibis London Earls Court hotel thoroughly. Familiarise yourself with its unique features, like the London Suite and the F&B outlets. This knowledge will help you demonstrate your genuine interest in the property and show that you're ready to contribute to its success.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll need to inspire and engage your team. Prepare examples from your past experiences where you've successfully led a team or improved guest satisfaction. Highlighting these skills will show that you’re not just a fit for the role, but also a potential leader within the hotel.
✨Dress to Impress
First impressions matter! Make sure you dress appropriately for the interview, reflecting the professional standards of the hospitality industry. Wearing smart attire will not only boost your confidence but also demonstrate your understanding of the importance of presentation in front office operations.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the hotel's operations, team dynamics, and future goals. This shows that you’re proactive and genuinely interested in how you can contribute to the hotel's success, making you a standout candidate.