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For Companies At a Glance
- Tasks: Welcome guests and ensure their stay is memorable at Mercure London Bridge.
- Company: Join Accor, a global leader in hospitality with over 5,500 properties worldwide.
- Benefits: Enjoy free hotel stays, discounts, wellness support, and endless growth opportunities.
- Why this job: Be part of a vibrant team that values your personality and promotes inclusivity.
- Qualifications: Fluency in English and a passion for excellent customer service are essential.
- Other info: Experience a night stay to understand guest perspectives and enhance your role.
The predicted salary is between 20000 - 30000 £ per year.
Company Description
Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries.
With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play.
By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.
Job Description
Located in the Heart of London, Mercure London Bridge Hotel, it\’s looking for you to bring your sparking personality in the position of Front Office Team Member / Receptionist
As Part Of Our Team You Can Have
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
As our next Receptionist, you…
You are the ‘face of Mercure London Bridge’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
Make the link with the different departments of the hotel to ensure a wonderful guest experience.
Are a passionate individual, dedicated to continuously improving the quality of the hotel\’s services.
A Little More Information
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
One more thing…
By working at the Mercure London Bridge you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Ready to discover more? Get in touch with us. We would love to hear from you.
Additional Information
Of course you also want to know what it\’s like to work at Mercure London Bridge?
First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good.
We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities though training and development, free gym, rewards and recognition.
Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates\’ personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy. #J-18808-Ljbffr
Hotel Receptionist / Front Office Team Member employer: Mercure Hotels
Contact Detail:
Mercure Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist / Front Office Team Member
✨Tip Number 1
Familiarise yourself with the Accor brand and its values. Understanding their commitment to sustainability and guest experience will help you align your personality and approach during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Practice your communication skills, especially in English, as fluency is essential for this role. Engage in conversations with friends or family, or even consider joining a local group to enhance your speaking confidence.
✨Tip Number 3
Research common front office scenarios and customer service challenges. Being prepared with examples of how you would handle various situations can demonstrate your problem-solving skills and readiness for the role.
✨Tip Number 4
Network with current or former employees of Accor or similar hospitality groups. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Hotel Receptionist / Front Office Team Member
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hotel Receptionist. Familiarise yourself with the skills required, such as excellent communication and customer service abilities, as well as fluency in English.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality or customer service. Emphasise any previous roles where you interacted with guests or managed front office tasks, showcasing your ability to create a welcoming environment.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and passion for hospitality. Mention why you want to work at Mercure London Bridge specifically and how you can contribute to their commitment to guest well-being and sustainability.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application demonstrates attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Mercure Hotels
✨Show Your Personality
As a Hotel Receptionist, your personality is key. Be warm and welcoming during the interview, as this reflects how you would interact with guests. Share personal anecdotes that highlight your customer service skills.
✨Understand the Company Culture
Familiarise yourself with Accor's commitment to sustainability and inclusivity. During the interview, express how these values resonate with you and how you can contribute to creating a positive guest experience.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled difficult situations in previous roles. This could include resolving guest complaints or coordinating with other departments to ensure a seamless experience for guests.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about training opportunities, team dynamics, or how they measure success in the front office team.
