At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable at our vibrant hotel.
- Company: Join Accor, a global leader in hospitality with over 5,500 properties worldwide.
- Benefits: Enjoy free hotel stays, discounts, and continuous learning opportunities.
- Other info: Join a supportive team that values your individuality and growth.
- Why this job: Be the face of our hotel and create memorable experiences for guests.
- Qualifications: Fluent in English and passionate about customer service.
The predicted salary is between 800 - 1200 € per month.
Company Description
Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries. With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play. By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.
Job Description
Located in the Heart of London, Mercure London Bankside Hotel is looking for you to bring your sparking personality in the position of Front Office Team Member / Receptionist.
As Part Of Our Team You Can Have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality.
As our next Receptionist, you…
- Are the ‘face of Mercure London Bankside’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Make the link with the different departments of the hotel to ensure a wonderful guest experience.
- Are a passionate individual, dedicated to continuously improving the quality of the hotel’s services.
A Little More Information
To help you navigate your role, and support your success you will be trained in all front-of-house related functions and the safety of the property and people. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
One more thing… By working at the Mercure London Bankside you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Discover our Talent stories at https://www.heartists-europe.com/ or on Instagram @heartists.ena. Ready to discover more? Get in touch with us.
Additional Information
Of course you also want to know what it's like to work at Mercure London Bankside? First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good. We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities through training and development, free gym, rewards and recognition.
Hotel Receptionist / Front Office Team Member employer: Mercure Hotels
Accor, a world-leading hospitality group, offers an exceptional work environment at the Mercure London Bankside Hotel, where you can thrive in a close-knit team that values your individuality and initiative. With benefits like free night stays, discounted rates globally, and continuous learning opportunities through the Accor Academy, you will not only enhance your professional skills but also contribute to a more inclusive and sustainable world. Join us to grow, learn, and enjoy limitless opportunities in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist / Front Office Team Member
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, check out Mercure London Bankside's website and social media. This way, you can chat about what excites you about their unique offerings and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Front Office Team Member, you'll be the face of the hotel. Role-play with a friend or family member to nail down your welcoming approach and how to handle guest queries with ease.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend hospitality events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Accor family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Hotel Receptionist / Front Office Team Member
Some tips for your application 🫡
Show Your Personality:As a Front Office Team Member, your personality is key! Make sure to let your unique spark shine through in your application. We want to see the real you, so don’t hold back!
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what we’re looking for. A tailored application shows us you’re genuinely interested in joining our team at Mercure London Bankside.
Highlight Customer Service Skills:Since you'll be the face of our hotel, emphasise any previous experience in customer service. Share specific examples of how you've gone above and beyond to ensure guest satisfaction – we love hearing those stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re tech-savvy and ready to embrace the digital age!
How to prepare for a job interview at Mercure Hotels
✨Know the Company Inside Out
Before your interview, take some time to research Accor and the Mercure London Bankside Hotel. Understand their values, mission, and what makes them unique in the hospitality industry. This knowledge will help you connect your answers to their culture and show that you're genuinely interested.
✨Showcase Your Personality
As a Front Office Team Member, your personality is key! Be ready to share examples of how you've created memorable experiences for guests in the past. Use anecdotes that highlight your warmth, friendliness, and ability to handle challenges with a smile.
✨Prepare for Role-Specific Questions
Expect questions related to front-of-house operations and guest relations. Think about scenarios where you’ve had to resolve guest complaints or work collaboratively with other departments. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. Inquire about team dynamics, training opportunities, or how they promote inclusivity within the workplace. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
