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- Tasks: Welcome guests and ensure a smooth check-in experience at our hotel.
- Company: Join Mercure Bridgwater, part of the renowned Accor Hotels group, known for exceptional hospitality.
- Benefits: Enjoy competitive pay, free hotel nights, discounts, and access to exclusive employee perks.
- Why this job: Be the face of hospitality, create memorable experiences, and work in a friendly team environment.
- Qualifications: Friendly attitude, good communication skills; previous experience is a plus but not required.
- Other info: Flexible shifts available, including weekends and holidays, with full training provided.
The predicted salary is between 22700 - 26600 £ per year.
Mercure Bridgwater is part of the internationally renowned Accor Hotels group, offering stylish accommodation and excellent guest service in the heart of Bridgwater. We pride ourselves on delivering outstanding hospitality and creating memorable experiences for all our guests.
Join Our Team at Mercure Bridgwater! We are looking for a warm, enthusiastic, and professional Hotel Receptionist to join our friendly team at Mercure Bridgwater. As the first point of contact for our guests, you will play a vital role in ensuring every guest receives a warm welcome and exceptional service throughout their stay. Shifts are scheduled on a rota basis, covering early (6:00am – 2:30pm) and late (2:00pm – 10:30pm) shifts across 7 days.
Key Responsibilities- Greet and check in guests, ensuring a smooth and efficient arrival experience
- Handle guest inquiries, both in person and over the phone/email
- Process reservations, payments, and check-outs accurately
- Assist guests with information about the hotel, local area, and available services
- Liaise with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Handle any guest issues or complaints with professionalism and empathy
- Maintain a tidy and presentable reception area at all times
- Friendly, approachable, and customer-focused
- Excellent communication and interpersonal skills
- Previous experience in a front-of-house or customer service role is desirable, but full training will be provided
- Confident using computer systems; previous experience with hotel booking systems is an advantage
- Able to work flexible shifts, including weekends, evenings, and public holidays
- A team player who can also work independently
We’re offering:
- Competitive salary £26,707 per year based on a 40 hours week, paid overtime and share of service charge
- Up to 4 Free nights in Accor Hotels for every year of your employment
- Discounted rooms in all Accor Hotels Worldwide
- Discounted rate at all Legacy Hotels
- 15% Off your final bill in every Accor Restaurant or Bar
- 35% Discount in all MPW Restaurants
- Access to employee discount platform giving amazing discounts for hundreds of major companies including Supermarkets, High street and Fashion stores, Days out, Staycations / holidays and (non-MPW) Restaurants and Takeaways.
Hotel Receptionist employer: Mercure Hotels
Contact Detail:
Mercure Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the Mercure brand and its values. Understanding their commitment to hospitality will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills, especially in handling guest inquiries. Role-playing common scenarios can prepare you for real-life situations you'll encounter as a receptionist, making you more confident and effective.
✨Tip Number 3
Network with current or former employees of Mercure Bridgwater. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Be prepared to discuss your flexibility with shifts during the interview. Highlighting your willingness to work weekends and evenings shows that you're committed to meeting the needs of the hotel and its guests.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Hotel Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Mercure Bridgwater that appeal to you, such as their commitment to outstanding hospitality.
Highlight Relevant Experience: In your CV, emphasise any previous customer service or front-of-house experience. Even if you lack direct hotel experience, showcase transferable skills like communication, problem-solving, and teamwork.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a reception role.
How to prepare for a job interview at Mercure Hotels
✨Show Your Warmth
As a Hotel Receptionist, your first impression is crucial. Make sure to greet the interviewer with a warm smile and a friendly attitude, reflecting the welcoming environment they aim to create for their guests.
✨Demonstrate Communication Skills
Effective communication is key in this role. Be prepared to discuss how you handle guest inquiries and complaints. Use examples from past experiences to showcase your ability to communicate clearly and empathetically.
✨Familiarise Yourself with the Hotel
Research Mercure Bridgwater and its services before the interview. Knowing about their offerings and values will help you answer questions more effectively and show your genuine interest in the position.
✨Highlight Teamwork and Independence
This role requires both teamwork and the ability to work independently. Be ready to share examples of how you've successfully collaborated with others, as well as instances where you've taken initiative on your own.
