At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure memorable experiences.
- Company: Join a stylish hotel undergoing exciting refurbishment in London.
- Benefits: Discounted stays, free meals, health insurance, and career growth opportunities.
- Other info: Dynamic environment with opportunities to develop your talent globally.
- Why this job: Be the first impression for guests and make their stay unforgettable.
- Qualifications: Service-focused personality; experience is a plus but not essential.
The predicted salary is between 22000 - 25000 £ per year.
Company Description
Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath‑taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four‑star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing modern, stylish and innovative 12‑storey hotel. The hotel is a very unique building resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.
Our promise We nurture real passion for service and achievement beyond limits.
Our mission To make the impossible possible to realise your dreams.
Job Description
First impressions are everything! As a Front Office Team Member, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What You Will Be Doing
- Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service
- Take the initiative to add a personalized experience
- Dealing with payments (credit cards and cash)
- Communicate with guests by email and on the phone
- Willing to work morning or afternoon shifts according to the needs of the business
- Enrol our guests in Accor Loyalty Membership
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up‑selling
- Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel
- Service focused personality is essential; experience is an asset
- Dealing with guest complaints following Accor standards
- Great communication with all departments
- Making sure all important information is passed to the next shift and your colleagues
- Assure the task list has been done
- Being proactive in sorting‑out problems
- Working with Opera or related systems is a plus
- Fluency in English
- Taking care of guests luggage and portage services
NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role. Candidates must have the right to work in the UK.
Additional Information
- Employee benefit card offering discounted rates at Accor worldwide
- Free and delicious meal breaks on duty
- Complimentary stays in the UK and North Ireland
- Friends & Family discounts
- 50% food discounts in our restaurants
- Pension Scheme
- Health Insurance
- Eye Test Vouchers
- Cycle-to-work scheme
- Staff Uniforms Provided
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Front Office Team Member employer: Mercure Hotels
Mercure & ibis London Earls Court offers a vibrant and dynamic work environment where employees are encouraged to deliver exceptional service and create memorable experiences for guests. With a focus on personal growth, the hotel provides numerous learning opportunities and benefits such as discounted stays, meal breaks, and a supportive culture that values teamwork and innovation. Join us in this exciting phase of transformation as we elevate our hotel to a four-star standard, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Member
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Mercure & ibis London Earls Court. Familiarise yourself with their services and recent refurbishments. This will help you show genuine interest and make a great first impression.
✨Tip Number 2
Practice your communication skills! As a Front Office Team Member, you'll be interacting with guests all day. Try role-playing common scenarios with friends or family to boost your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 3
Show off your personality! When you apply through our website, let your unique character shine through. Share experiences where you've gone above and beyond for customers, as this aligns perfectly with our promise of exceptional service.
✨Tip Number 4
Be proactive during the interview! Think of ways you can enhance a guest's stay or solve potential issues before they arise. This shows that you’re not just a team player but also someone who takes initiative—exactly what we’re looking for!
We think you need these skills to ace Front Office Team Member
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can go a long way in making a great first impression.
Tailor Your Application:Make sure to tailor your application to the Front Office Team Member role. Highlight any relevant experience and skills that match what we’re looking for, like customer service or communication skills. It shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for our team at Mercure & ibis London Earls Court.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mercure Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar. Familiarise yourself with their services, recent refurbishments, and unique selling points. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Service Skills
As a Front Office Team Member, exceptional service is key. Prepare examples from your past experiences where you went above and beyond for a guest. Think about how you can demonstrate your service-focused personality during the interview, as this is essential for the role.
✨Practice Your Communication
Since you'll be communicating with guests via email and phone, practice clear and friendly communication. You might even want to role-play common scenarios, like handling guest complaints or upselling hotel facilities, to feel more confident during the interview.
✨Be Ready for Shift Flexibility
The job requires flexibility with morning and afternoon shifts. Be prepared to discuss your availability and willingness to adapt to the hotel's needs. Showing that you're ready to jump in whenever needed will make you stand out as a team player.
