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- Tasks: Lead the Front Office team and ensure exceptional guest experiences.
- Company: Join Mercure London Bankside, a flagship hotel in the heart of London.
- Benefits: Enjoy free stays, discounts, and continuous learning opportunities.
- Why this job: Grow personally and professionally while making a real impact on guest satisfaction.
- Qualifications: Fluency in English and leadership skills are essential.
- Other info: Be part of a diverse team committed to inclusivity and sustainability.
The predicted salary is between 26000 - 36000 £ per year.
Joining Mercure London Bankside as our Front Office Team Leader is a chance to be part of one of Accor's flagship hotels, located in the heart of London - a short distance from London Bridge Station, Waterloo Station and Blackfriars Station. It is a chance to take on rewarding challenges that will help you grow both personally and professionally.
Benefits:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Hourly rate £15.04
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality
Job Description:
As our next Reception Team Leader, you will:
- Lead and oversee daily Front Office operations, ensuring smooth, professional service delivery.
- Supervise, support and mentor the Front Office team, including day and night receptionists.
- Train, induct and develop team members in line with brand standards and service procedures.
- Ensure clear communication of hotel policies, rates, events and operational updates.
- Manage VIP guest experiences, resolve escalated guest concerns and handle credit issues.
- Oversee banking procedures, key control and guest confidentiality compliance.
- Drive a positive team culture focused on service excellence, accountability and continuous improvement.
- Ensure compliance with health & safety, security and brand standards at all times.
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Ready to discover more? Get in touch with us. We would love to hear from you.
Our Commitment To Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Front Office Team Leader employer: Mercure Hotels
Contact Detail:
Mercure Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mercure London Bankside's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your experience in leading teams and managing guest relations.
✨Tip Number 3
Show off your leadership skills! Be ready to share specific examples of how you've mentored team members or resolved guest issues in the past. This will demonstrate your ability to drive a positive team culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Accor family. We can’t wait to hear from you!
We think you need these skills to ace Front Office Team Leader
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. Use a friendly tone and share a bit about what makes you unique.
Tailor Your Application: Make sure to customise your application for the Front Office Team Leader role. Highlight your relevant experience and skills that align with the job description. This shows us that you’re genuinely interested in this position!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Mercure Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research Mercure London Bankside thoroughly. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Front Office Team Leader, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you foster a positive team culture focused on service excellence.
✨Prepare for Guest Scenarios
Expect questions about handling guest complaints or VIP experiences. Think of specific situations where you turned a negative experience into a positive one. This will showcase your problem-solving skills and understanding of guest perspectives, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about the team dynamics, training opportunities, or how they measure success in the Front Office. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.