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For Companies At a Glance
- Tasks: Welcome guests with a smile and ensure their stay is unforgettable.
- Company: A leading hotel in London with a focus on guest experience.
- Benefits: Training, personal growth opportunities, and a supportive team environment.
- Why this job: Be a guest experience champion and make a real difference in people's stays.
- Qualifications: A sparkling personality and a passion for hospitality.
- Other info: Join a close-knit team and explore your potential in the hospitality industry.
The predicted salary is between 30000 - 42000 £ per year.
A leading hotel in London is seeking a Front Office Team Member / Receptionist to bring a sparkling personality to the role. In this position, you will warmly welcome guests, put their well-being at the heart of everything you do, and ensure a wonderful guest experience.
You will be part of a close-knit team where your initiative is appreciated. The role includes training in all front-of-house functions and encourages personal growth rather than it being just a job. Join us and explore your potential.
Front Desk Specialist — Guest Experience Champion employer: Mercure Hotels
Contact Detail:
Mercure Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Specialist — Guest Experience Champion
✨Tip Number 1
Be yourself! When you walk into that interview, let your sparkling personality shine through. Remember, they’re looking for someone who can create a warm and welcoming atmosphere for guests, so show them how you can do just that.
✨Tip Number 2
Do your homework on the hotel! Knowing a bit about their values and guest experience philosophy can really set you apart. It shows you care and are genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Role-play common front desk scenarios with a friend or family member. This will help you feel more confident when it comes to handling guest inquiries and ensuring their well-being.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application come through directly, and it’s the best way to ensure you’re considered for this fantastic opportunity. Let’s get you started on this journey together!
We think you need these skills to ace Front Desk Specialist — Guest Experience Champion
Some tips for your application 🫡
Show Your Sparkling Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for creating amazing guest experiences.
Put Guest Well-Being First: Make sure to highlight any previous experience where you prioritised guest satisfaction. We love candidates who understand that a happy guest is a returning guest!
Emphasise Team Spirit: Since we’re all about teamwork, mention any experiences where you’ve worked closely with others. Show us how you can contribute to our close-knit team and help create a fantastic atmosphere.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mercure Hotels
✨Show Your Sparkling Personality
As a Front Desk Specialist, your personality is key! Make sure to showcase your warmth and friendliness during the interview. Practice a few welcoming phrases and think about how you can make guests feel special right from the first interaction.
✨Know the Hotel Inside Out
Do your homework on the hotel and its services. Familiarise yourself with their values, amenities, and any recent news. This will not only impress the interviewers but also help you demonstrate how you can contribute to enhancing the guest experience.
✨Emphasise Teamwork and Initiative
Since this role involves being part of a close-knit team, be ready to discuss your experiences working collaboratively. Share examples of how you've taken initiative in past roles to improve processes or enhance customer satisfaction.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Prepare by thinking of specific scenarios where you turned a negative experience into a positive one, highlighting your approach and the outcome.
