At a Glance
- Tasks: Welcome guests and provide friendly, professional service in our F&B outlets.
- Company: Join a global hotel brand committed to responsible hospitality.
- Benefits: 28 holiday days, employee discounts, and opportunities for growth.
- Other info: Dynamic environment with chances to develop your talent and career.
- Why this job: Be part of a team that creates memorable experiences for guests.
- Qualifications: Strong communication skills and a customer service mindset required.
The predicted salary is between 20000 - 25000 £ per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Welcoming the guests to our F&B outlets & providing efficient, friendly, and professional service.
- Conveying the hotel's image through his/her attitude, professionalism and excellent grooming standards.
- Communicating proficiently in English (spoken and written) with guests.
- Good knowledge of our products.
- Take responsibility for your designated section and station.
- Ensuring that the F&B area remains well stocked at all times.
- Receiving and processing customers’ payments.
- Making sure ingredient labels are visible in all stations.
- Maintaining hygienic food service techniques during service.
- Cleaning and sanitizing tables.
- Taking a positive problem-solving approach to guest problems and concerns.
- Actively selling and promoting hotel facilities and services.
Required Qualifications:
- High school diploma or equivalent.
- Strong communication skills (verbal and written).
- Customer service mindset with a commitment to guest satisfaction.
- Ability to work in a fast-paced, team-oriented environment.
- Basic mathematical skills for handling payments and transactions.
- Knowledge of food safety and hygiene standards.
Preferred Qualifications:
- Relevant food and beverage service experience or training.
- Certification in food safety or hospitality service.
- Proficiency in point-of-sale (POS) systems.
- Multilingual abilities.
- Experience in an upscale or hotel dining environment.
- Strong attention to detail and organizational skills.
- Demonstrated ability to upsell and promote services.
What Is In For You:
- Entitle of 28 holiday days (bank holidays included).
- Employee benefit card offering discounted rates in Accor Hotels.
- Develop your talent through learning programs.
- Free Bonus Breaks Voucher.
- Friends & Family Rates.
- Opportunity to grow within your property and across the world.
- Friendly working Environment.
Candidates must have the right to work in the UK.
Food and Beverage Team Member employer: Mercure Hotels
At Mercure London Bankside, we pride ourselves on being an excellent employer by fostering a supportive and dynamic work culture that values each team member's contribution. With flexible shifts that allow for a healthy work-life balance, comprehensive training, and numerous development opportunities within the Accor network, we empower our staff to grow and thrive in their careers while delivering exceptional service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in as a Heartist®.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests, it’s crucial to convey your friendly and professional attitude. Try role-playing with a friend to boost your confidence.
✨Tip Number 3
Show off your customer service mindset! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to guest satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Food and Beverage Team Member
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for food and beverage service. A friendly tone can make a big difference!
Tailor Your Experience:Make sure to highlight any relevant experience you have in food and beverage service. We love seeing how your past roles have prepared you for this position, so connect the dots for us!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mercure Hotels
✨Know Your Menu Inside Out
Make sure you’re familiar with the food and beverage offerings at the hotel. This means knowing the ingredients, preparation methods, and any special dietary options. Being able to confidently discuss the menu will impress your interviewers and show that you're ready to provide excellent service.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Whether it was resolving a complaint or creating a memorable dining experience, these stories will highlight your commitment to guest satisfaction, which is key for this role.
✨Dress to Impress
Since grooming standards are important in the hospitality industry, make sure you dress smartly for the interview. A polished appearance reflects professionalism and shows that you understand the importance of representing the hotel's image.
✨Practice Your Communication Skills
As communication is crucial in this role, practice speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable discussing your skills and how they relate to the job.
