At a Glance
- Tasks: Welcome guests and provide friendly, professional service in our F&B outlets.
- Company: Join a global hotel brand committed to responsible hospitality.
- Benefits: 28 holiday days, employee discounts, and opportunities for growth.
- Other info: Dynamic environment with chances to develop your talent and career.
- Why this job: Be part of a team that creates memorable experiences for guests.
- Qualifications: Strong communication skills and a customer service mindset required.
The predicted salary is between 20000 - 25000 £ per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Welcoming the guests to our F&B outlets & providing efficient, friendly, and professional service.
- Conveying the hotel's image through his/her attitude, professionalism and excellent grooming standards.
- Communicating proficiently in English (spoken and written) with guests.
- Good knowledge of our products.
- Take responsibility for your designated section and station.
- Ensuring that the F&B area remains well stocked at all times.
- Receiving and processing customers’ payments.
- Making sure ingredient labels are visible in all stations.
- Maintaining hygienic food service techniques during service.
- Cleaning and sanitizing tables.
- Taking a positive problem-solving approach to guest problems and concerns.
- Actively selling and promoting hotel facilities and services.
Required Qualifications:
- High school diploma or equivalent.
- Strong communication skills (verbal and written).
- Customer service mindset with a commitment to guest satisfaction.
- Ability to work in a fast-paced, team-oriented environment.
- Basic mathematical skills for handling payments and transactions.
- Knowledge of food safety and hygiene standards.
Preferred Qualifications:
- Relevant food and beverage service experience or training.
- Certification in food safety or hospitality service.
- Proficiency in point-of-sale (POS) systems.
- Multilingual abilities.
- Experience in an upscale or hotel dining environment.
- Strong attention to detail and organizational skills.
- Demonstrated ability to upsell and promote services.
What Is In For You:
- Entitle of 28 holiday days (bank holidays included).
- Employee benefit card offering discounted rates in Accor Hotels.
- Develop your talent through learning programs.
- Free Bonus Breaks Voucher.
- Friends & Family Rates.
- Opportunity to grow within your property and across the world.
- Friendly working Environment.
Candidates must have the right to work in the UK.
Food and Beverage Team Member employer: Mercure Hotels
At Mercure London Bankside, we pride ourselves on being an excellent employer by fostering a supportive and dynamic work culture that values each team member's contribution. With flexible shifts that allow for a healthy work-life balance, comprehensive training, and numerous development opportunities within the Accor network, we empower our staff to grow and thrive in their careers while delivering exceptional service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Team Member
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mercure Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mercure Hotels
Don't be shy about reaching out to Mercure Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food and Beverage Team Member
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mercure Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mercure Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
