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- Tasks: Supervise the Food & Beverage team and enhance guest experiences with top-notch service.
- Company: Join a stylish hotel undergoing an exciting transformation into a modern four-star destination.
- Benefits: Enjoy competitive salary, tips, discounts, free meals, and career development opportunities.
- Why this job: Be part of a unique project and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality and a passion for delivering exceptional service.
- Other info: Dynamic work environment with opportunities for growth and learning.
The predicted salary is between 31782 - 44695 £ per year.
Company Description Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath‑taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four‑star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12‑storey hotel.
The hotel is about to undergo a very unique project resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realise your dreams.
POSITION OVERVIEW
- Department: Food & Beverage
- Salary: £31,782.4 + Tips + Name Mentions
Position Overview
- Behaves and acts in an exemplary fashion, embodying the brand mind‑set.
- Supervise the team of Food and Beverage Department, helping them improve their skills and providing support for career development.
- Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards.
- Conveys the hotel's image through his/her attitude, professionalism and involvement in the field.
- Ensures that all products served to guests conform to standard and are of good quality.
- Develops revenue and profit margins.
- Helps the hotel meet its targets.
- Provides information for guests within his/her field of competence or directs them to the right person.
- Remains polite and courteous at all times whatever customers may request.
- Handles any complaints immediately and sensibly, and keeps the manager informed.
Main Responsibilities
- Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
- Enquires whether guests are satisfied throughout their experience.
- Takes into account and anticipates guests' needs.
- Convey the hotel image.
Professional techniques / Production
- Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment.
- Supervises stock rotations for catering supplies and identifies any needs.
- Supervises and checks the bar, restaurant, menu, presentation.
- Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand.
- Coordinates with the departments close to the F&B department (front office, reservation etc.).
- Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations.
- Ensures equipment remains in good condition and signals any need for technical intervention.
- Ensures compliance with legislation governing the sale of beverages.
Team management/ Talent & Culture
- Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.
- Develops employees' motivation and team spirit by creating a good working atmosphere.
- Integrates and trains employees, providing support for skills development.
- Ensures that employees are well presented (uniforms, personal hygiene etc.).
- Helps employees improve their skills and provides support.
- Ensure all mandatory training are completed.
- Helping with the rota when necessary.
Commercial / Sales
- Is familiar with all the hotel’s services and promotes them to encourage guest loyalty.
- Increases sales through his/her innovative and creative approach and reliable advice.
- Promotes the special offers and full range of products.
Management and administration
- Manages the products available for guests.
- Keeps the loss and breakage of equipment to a minimum and keeps the superior informed.
- Keeps an inventory of equipment and tracks items coming in and out.
Hygiene / Personal safety / Environment
- Ensures that the workplace remains clean and tidy.
- Knows and ensures the application of the hotel’s security regulations (in case of fire etc).
- Ensures the safety of people and property in the hotel.
- Respects the hotel’s commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc).
Special Note
During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times. Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved. It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role. Candidates must have the right to work in the UK.
Additional Information
PERKS FOR YOU
- Employee benefit card offering discounted rates at Accor worldwide.
- Free and delicious meal breaks on duty.
- Complimentary stays in UK and North Ireland.
- Friends & Family discounts.
- 50% food discounts in our restaurants.
- Pension Scheme.
- Health Insurance.
- Eye Test Vouchers.
- Staff Uniforms Provided.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
F&B Supervisor employer: Mercure Hotels
Contact Detail:
Mercure Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Supervisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mercure & ibis London Earls Court. Understand their vision for the refurbishment and how you can contribute to making that happen. This shows you're genuinely interested and ready to be part of their exciting journey.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to team management and guest satisfaction. Think about examples from your past experiences that highlight your skills in these areas. We want to see how you embody the caring and impeccable service that the hotel promises.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. First impressions matter, especially in the hospitality industry. Show them you take pride in your appearance, just like you would expect your team to do.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the F&B Supervisor position.
We think you need these skills to ace F&B Supervisor
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your passion for providing excellent service shine through. We want to see how you embody the caring and impeccable service that defines our brand.
Tailor Your Experience: Make sure to highlight your relevant experience in the Food & Beverage sector. We’re looking for candidates who can demonstrate their skills in improving sales and enhancing guest satisfaction, so be specific!
Be Professional Yet Approachable: Your written application should reflect a balance of professionalism and friendliness. We value a warm approach, so don’t hesitate to let your personality come through while maintaining a professional tone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as we evolve into a modern, stylish hotel.
How to prepare for a job interview at Mercure Hotels
✨Know the Brand Inside Out
Before your interview, dive deep into understanding Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar. Familiarise yourself with their mission, values, and the exciting refurbishment project. This will help you align your answers with their goals and show that you're genuinely interested in being part of their evolution.
✨Showcase Your People Skills
As a Food & Beverage Supervisor, you'll be managing a team and interacting with guests. Prepare examples from your past experiences where you've successfully built relationships, handled complaints, or motivated your team. Highlighting these skills will demonstrate your ability to foster loyalty and create a warm atmosphere.
✨Be Ready to Discuss Hygiene Standards
Given the importance of hygiene and safety in the hospitality industry, brush up on relevant regulations and best practices. Be prepared to discuss how you would ensure compliance and maintain high standards in the F&B department. This shows that you take guest safety seriously and are proactive in your approach.
✨Bring Your Creative Ideas
The role requires an innovative approach to increase sales and promote services. Think of some creative ideas or strategies you've implemented in previous roles that could apply here. Sharing these during your interview will not only showcase your initiative but also your potential to contribute to the hotel's success.