Guest Service Assistant - Reception in Dumfries

Job Description

We are looking for a dedicated individual to join our team as a Guest Service Assistant, helping to deliver excellent service across all areas of the hotel, which currently operates under a government contract.

What We Offer

Splendid Hospitality Group is proud to provide our family with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and wellbeing firmly at the heart of our employer brand. Joining Splendid Hospitality Group is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow.

We offer:

• Heavily discounted hotel stays and food & beverage discounts at Accor Hotels and Resorts Worldwide
• Wage stream – Stream up to 50% pay as it is earned and set automatic savings to support your financial well-being
• Splendid Family discounts across our group – on accommodation, food and drink
• Automatic Enrolment into a workplace pension scheme
• Apprenticeship programmes available
• Learning and Development Opportunities
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid

About Us

Mercure Dumfries Cargenholm House Hotel is the newest addition to Splendid Hospitality Group\’s portfolio, which opened in January 2023. Situated in the serene countryside, Mercure Dumfries Hotel sits 2.5 miles away from the historic market town of Dumfries.

Role in our Family

Though this role is based mainly in the Front of House area, as Guest Service Assistant your responsibilities include:

• To operate the hotel reception to the agreed hotel standards
• Ensuring the set‑up of the restaurant areas for mealtime
• Maintaining of buffets/drink service areas and clearing/sanitising of tables in restaurant area
• To maintain the reception, food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition.
• Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction
• Monitoring incoming emails to hotel and responding accordingly.
• Compiling daily log sheet for your particular shift for sending to GM
• To clearly communicate with other departments to ensure minimal impact on guest service.
• Liaising with the other companies involved with running Home Office Contract to ensure smooth running.
• At times you may be asked to help in other departments as and where the business requires support.

What Happens Next

Does this role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid group.

Equal Opportunity Statement

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.