At a Glance
- Tasks: Provide excellent customer service and ensure a smooth night reception.
- Company: Mercure Holland House Hotel, reflecting Bristol's rich heritage.
- Benefits: Competitive salary, training, 28 days holiday, and hotel discounts.
- Other info: Opportunity to develop your career in hospitality.
- Why this job: Join a friendly team and enjoy a unique working environment.
- Qualifications: Great communication skills and flexibility for night shifts.
The predicted salary is between 18900 - 23100 £ per year.
Who are we?
Mercure Holland House Hotel, with its 275 en-suite bedrooms, boasts a unique aesthetic that reflects Bristol's rich industrial and maritime heritage.
Its prime harborside location offers stunning views and easy access to the city's many attractions.
We are looking for a reliable, friendly and profesional Night Receptionist to join our team.
The succesful candidate will be responsible for providing exellent customer service and ensuring the smooth and secure running of the reeption are throughout the night.
Requirements of the role
- Ensure that all guests are safe and comfortable.
- Complete check-ins and check-outs durning the night
- Great communication skills
- Answer telephone calls, emails and guest enquries
- Flexibility– to enjoy working night shifts (weekends will be included)
- Good people skills – to work well in a team
- Ensure prompt resolution of customer complaints.
- Be used to working alone/ with limited small team alongside you.
- To be responsible and trustworthy, you will be responsible for all of the guests in house, their safety as well as your own and the teams.
What do we offer?
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family across the Focus portfolio
- Food and Beverage discounts at all our hotels
Night Receptionist in Bristol employer: Mercure Holland House Bristol
At Mercure Holland House Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and positivity. Located in the heart of Bristol, our hotel not only provides stunning views and easy access to local attractions but also fosters employee growth through ongoing training and development opportunities. With competitive salaries, generous holiday allowances, and exclusive discounts for staff, we ensure that our team feels valued and supported in their roles.
Contact Details:
Mercure Holland House Bristol Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in Bristol
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mercure Holland House Bristol. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mercure Holland House Bristol
Don't be shy about reaching out to Mercure Holland House Bristol directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Receptionist in Bristol
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mercure Holland House Bristol and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mercure Holland House Bristol
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
