At a Glance
- Tasks: Ensure hotel security, assist guests, and maintain cleanliness overnight.
- Company: Join the welcoming team at Mercure Haydock.
- Benefits: Competitive pay, flexible hours, and a friendly work environment.
- Other info: Ideal for those seeking a dynamic role with flexible overnight shifts.
- Why this job: Perfect for night owls who love helping others and ensuring guest satisfaction.
- Qualifications: Strong customer service skills and previous hospitality experience preferred.
The predicted salary is between 22000 - 26000 £ per year.
Mercure Haydock is looking for a dependable Night Porter to ensure the hotel remains secure and welcoming overnight.
Responsibilities include managing late check-ins, assisting guests, and maintaining cleanliness and safety standards.
The ideal candidate will have excellent customer service skills, the ability to work independently at night, and a proactive approach to problem-solving. Previous hospitality experience is preferred. Flexibility for overnight shifts, including weekends, is required.
Night Concierge & Guest Services Specialist in St Helens employer: Mercure Haydock
At Mercure Haydock, we pride ourselves on fostering a supportive and inclusive work environment where our Night Concierge & Guest Services Specialists can thrive. With a strong emphasis on employee development, we offer comprehensive training and growth opportunities, alongside competitive benefits that enhance work-life balance. Join us in creating memorable experiences for our guests while enjoying the unique charm of our hotel located in the heart of Haydock.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge & Guest Services Specialist in St Helens
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mercure Haydock. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mercure Haydock
Don't be shy about reaching out to Mercure Haydock directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mercure Haydock and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mercure Haydock
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
