At a Glance
- Tasks: Engage with guests and provide exceptional food and beverage service.
- Company: Join a vibrant hotel team focused on guest satisfaction.
- Benefits: Flexible shifts, competitive pay, and a fun work environment.
- Other info: Great opportunity for growth in the hospitality industry.
- Why this job: Be the face of the hotel and create memorable dining experiences.
- Qualifications: Customer service skills and a positive attitude are key.
The predicted salary is between 20000 - 25000 £ per year.
We are seeking a personable and skilled F&B to join our team.
- Objectives of this role
- Act as the face of the hotel, engaging with guests while providing exceptional service
What You'll Do
- Welcome and engage with guests to ensure a top-tier dining experience.
- Take and serve food and beverage orders with efficiency and professionalism.
- Maintain cleanliness and organization in all service areas.
- Process payments accurately and follow cash-handling procedures.
- Assist with banquet events, conferences, and catering services.
- Uphold food safety and hygiene regulations at all times.
- Handle guest inquiries and concerns promptly and professionally.
- Collaborate with kitchen and bar staff for seamless service operations.
- Recommend menu items and upsell food and beverage offerings.
What We're Looking For
- Previous experience in food and beverage service (preferred but not required).
- Excellent communication and customer service skills.
- Ability to multitask and work efficiently under pressure.
- Knowledge of food safety and hygiene regulations.
- Professional appearance and positive attitude.
- Flexibility to work shifts, weekends, and holidays.
Responsibilities
- Interact with guests, taking orders and answering any questions about the F&B menu
- Maintain cleanliness of the bar area, including cleaning glasses and equipment
- Ensure compliance with all food and beverage regulations
- Upsell drink specials and hotel packages when appropriate
- Communicate effectively with hotel staff to ensure seamless guest experiences
- Track and manage bar inventory and supplies
- Handle guest concerns and complaints professionally
Skills and qualifications
- Strong verbal communication and interpersonal skills
- Exceptional customer service abilities
- Knowledge of of drinks and beverages
- Ability to multitask and remain organized in a fast-paced environment
- Problem-solving mindset with the ability to handle high-pressure situations
- Ability to work well within a team
- Preferred qualifications
- Prior experience in F&B or hospitality
- Flexible availability, including weekends and holidays
Food and Beverage Team Member in St. Helens employer: Mercure Haydock
At Mercure Haydock, we pride ourselves on fostering a vibrant and inclusive work culture that values creativity and teamwork. As a Sous Chef, you will not only have the opportunity to showcase your culinary skills in a prestigious five-star environment but also benefit from ongoing professional development and career advancement opportunities. Located in a picturesque setting, our hotel offers a unique blend of luxury and community, making it an exceptional place to grow your culinary career.
We think you need these skills to ace Food and Beverage Team Member in St. Helens
Communication Skills
Adaptability
Problem-Solving Skills
Organizational Skills
Teamwork
Compassion
Flexibility
