We are searching for an engaging and resourceful Casual Hotel Receptionist to join our team. Our Hotel Receptionist will act as the face of the hotel and must display exceptional verbal communication skills. Along with greeting guests and informing them of room rates and other details, duties include managing reservations, performing check-in and check-out tasks, and corresponding with the cleaning staff. Successful candidates will have strong multitasking skills and enjoy working in a fast-paced, people-facing role.
Employment Type & Hours
This is a casual position, with working hours varying from week to week depending on the operational and business needs of the hotel. There are no guaranteed set hours, and shifts may include weekdays, weekends, evenings, and other periods of increased demand.
The successful candidate will need to demonstrate flexibility and availability to work shifts as required, with reasonable notice wherever possible. Hours will be offered based on business requirements and the availability of the successful candidate.
Objectives of This Role
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Act as the face of the hotel while greeting guests in a polite and professional manner
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Supervise daily tasks for all front desk operations
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Respond to guest questions and concerns
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Assist guests in a professional and timely manner
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Promote a positive and polite work environment
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Offer five-star customer service to all guests
Responsibilities
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Follow check-in and check-out procedures for hotel guests
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Answer phone calls and book reservations
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Make plans for guests as requested
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Upsell hotel packages when appropriate
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Communicate with other hotel staff members to ensure smooth operations
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Track and update general supply inventory
Skills and Qualifications
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Strong verbal and written communication skills
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Exceptional customer service skills
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Problem-solving mindset
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Outstanding professionalism
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Ability to multitask and excel in a fast-paced environment
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Ability to work well with others
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Flexibility to work varying shifts based on business needs
Preferred Qualifications
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Hospitality work experience
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Knowledge of property management systems and hotel reservation software
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Flexible weekday, weekend, evening, and nighttime availability
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Proficiency in a second language or multiple languages
Receptionist in Saint Helens employer: Mercure Haydock
At Mercure Haydock, we pride ourselves on fostering a vibrant and inclusive work culture that values creativity and teamwork. As a Sous Chef, you will not only have the opportunity to showcase your culinary skills in a prestigious five-star environment but also benefit from ongoing professional development and career advancement opportunities. Located in a picturesque setting, our hotel offers a unique blend of luxury and community, making it an exceptional place to grow your culinary career.
