We are seeking a dependable and professional Night Porter to join our team. As a Night Porter, you will provide essential overnight guest services, ensuring the hotel remains secure and welcoming throughout the night. Your responsibilities will include managing late check-ins and early check-outs, assisting with any guest queries or requests, and conducting light cleaning or maintenance tasks to uphold hotel standards.
Objectives of this role:
- Serve as the face of the hotel during nighttime hours, maintaining a friendly and professional demeanour
- Support the smooth operation of overnight tasks and processes
- Ensure the security and safety of the hotel and its guests
- Respond to any guest concerns or issues during the night
- Assist with minor cleaning duties and maintenance to maintain the hotel's presentation
Responsibilities:
- Handle late check-ins and early check-outs
- Ensure the hotel is secure by conducting routine security checks
- Assist guests with any requests such as room service, transportation bookings, or other services
- Communicate with day staff regarding any issues or guest feedback that need to be addressed
- Maintain cleanliness in public areas, such as lobbies and entrances, during quiet periods
- Support any other night duties as required by the hotel
Skills and qualifications:
- Excellent verbal communication and customer service skills
- Ability to work independently during nighttime hours
- Strong attention to detail and the ability to manage multiple tasks
- Ability to remain calm and professional in high-pressure situations
- Problem-solving mindset with the initiative to handle guest concerns promptly
Preferred qualifications:
- Previous hospitality or night shift experience
- Knowledge of basic hotel procedures, including check-in/out and security
- Flexible availability to work overnight shifts, including weekends and holidays
