At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth check-in/check-out experience.
- Company: Stylish Mercure Southgate Exeter Hotel in the heart of Exeter.
- Benefits: Free meals on shift, gym access, and exciting staff incentives.
- Other info: Flexible full-time and part-time shifts available with opportunities for professional growth.
- Why this job: Join a vibrant team and enhance your customer service skills in a dynamic environment.
- Qualifications: Customer service skills and a passion for hospitality are key.
The predicted salary is between 25000 - 30000 £ per year.
Company Overview
Mercure Southgate Exeter Hotel is a contemporary hotel in the heart of Exeter, nestled between the Cathedral and Quayside.
With newly refurbished bedrooms, we are one of the most stylish and sort after hotels in the city centre.
Our guests are equally made of holiday makers and corporate clients, with the hotel’s mission to provide exceptional customer service in a home away from home.
Summary
We are recruiting an engaging and detail-orientated professional to join our Front Office Team.
Our Hotel Receptionists act as the face of the hotel and must display exceptional verbal communication skills.
Primarily the role consists of greeting guests, informing them with accurate details about their reservations, and maintaining the property management system.
Alongside this, the role also requires the managing of guest communications e. g. shared email inbox, liaising with other departments, and making reservations.
We are a team based department, where communication and collaboration is key.
Successful candidates will have strong multitasking and problem solving skills, flourishing in a fast-paced, people-facing environment.
Responsibilities
- Follow check-in and check-out procedures for hotel guests
- Answer guest queries via email, phone, and in person
- Take payment and provide invoices when requested
- Arrival checks to ensure guest requirements are met
- Upsell hotel packages when appropriate
- Listen and record feedback when appropriate
- Liaise with Housekeeping and Maintenance department when required
- Assist other departments when appropriate
Skills and Experience
- Hospitality Experience is preferred but not required
- Customer Service
- Problem solving
- Verbal communication
- Team work
- Money handling
- Attention to detail
- Shift Pattern
We are looking for a full time (40 hours) and part time (24 hours) Receptionist.
Our shifts are either 6:30AM to 3PM or 2:30PM to 11PM.
Benefits
- One meal on shift
- Access to our Leisure and Gym
- Accor benefits at other Accor branded hotels
- Possibility for professional development
- Staff incentives
Receptionist in Exeter employer: Mercure Exeter Southgate Hotel & Spa
Mercure Southgate Exeter Hotel is an exceptional employer, offering a vibrant work culture where teamwork and communication thrive. Located in the heart of Exeter, employees benefit from a stylish environment and opportunities for professional development, alongside perks such as access to leisure facilities and staff incentives. Join us to be part of a dedicated team that values exceptional customer service and creates a welcoming atmosphere for both guests and staff.
Contact Details:
Mercure Exeter Southgate Hotel & Spa Recruitment Team
