At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth check-in/check-out experience.
- Company: Stylish Mercure Southgate Exeter Hotel in the heart of Exeter.
- Benefits: Free meals on shift, gym access, and exciting staff incentives.
- Other info: Flexible full-time and part-time shifts available with opportunities for professional growth.
- Why this job: Join a vibrant team and enhance your customer service skills in a dynamic environment.
- Qualifications: Customer service skills and a passion for hospitality are key.
The predicted salary is between 25000 - 30000 £ per year.
Company Overview
Mercure Southgate Exeter Hotel is a contemporary hotel in the heart of Exeter, nestled between the Cathedral and Quayside.
With newly refurbished bedrooms, we are one of the most stylish and sort after hotels in the city centre.
Our guests are equally made of holiday makers and corporate clients, with the hotel’s mission to provide exceptional customer service in a home away from home.
Summary
We are recruiting an engaging and detail-orientated professional to join our Front Office Team.
Our Hotel Receptionists act as the face of the hotel and must display exceptional verbal communication skills.
Primarily the role consists of greeting guests, informing them with accurate details about their reservations, and maintaining the property management system.
Alongside this, the role also requires the managing of guest communications e. g. shared email inbox, liaising with other departments, and making reservations.
We are a team based department, where communication and collaboration is key.
Successful candidates will have strong multitasking and problem solving skills, flourishing in a fast-paced, people-facing environment.
Responsibilities
- Follow check-in and check-out procedures for hotel guests
- Answer guest queries via email, phone, and in person
- Take payment and provide invoices when requested
- Arrival checks to ensure guest requirements are met
- Upsell hotel packages when appropriate
- Listen and record feedback when appropriate
- Liaise with Housekeeping and Maintenance department when required
- Assist other departments when appropriate
Skills and Experience
- Hospitality Experience is preferred but not required
- Customer Service
- Problem solving
- Verbal communication
- Team work
- Money handling
- Attention to detail
- Shift Pattern
We are looking for a full time (40 hours) and part time (24 hours) Receptionist.
Our shifts are either 6:30AM to 3PM or 2:30PM to 11PM.
Benefits
- One meal on shift
- Access to our Leisure and Gym
- Accor benefits at other Accor branded hotels
- Possibility for professional development
- Staff incentives
Receptionist in Exeter employer: Mercure Exeter Southgate Hotel & Spa
Mercure Southgate Exeter Hotel is an exceptional employer, offering a vibrant work culture where teamwork and communication thrive. Located in the heart of Exeter, employees benefit from a stylish environment and opportunities for professional development, alongside perks such as access to leisure facilities and staff incentives. Join us to be part of a dedicated team that values exceptional customer service and creates a welcoming atmosphere for both guests and staff.
Contact Details:
Mercure Exeter Southgate Hotel & Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Exeter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mercure Exeter Southgate Hotel & Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mercure Exeter Southgate Hotel & Spa
Don't be shy about reaching out to Mercure Exeter Southgate Hotel & Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Exeter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mercure Exeter Southgate Hotel & Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mercure Exeter Southgate Hotel & Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
