At a Glance
- Tasks: Ensure smooth hotel operations overnight while delivering top-notch guest service.
- Company: Join a reputable hotel brand with a supportive team environment.
- Benefits: Competitive salary, shift allowance, meals, and employee discounts.
- Other info: Great opportunities for career growth and access to learning resources.
- Why this job: Be the night hero ensuring guest satisfaction and safety.
- Qualifications: Experience in hospitality, strong numerical skills, and attention to detail.
The predicted salary is between 22000 - 28000 £ per year.
This is an exciting opportunity for a detail-oriented and customer-focused individual to ensure the smooth running of the hotel during the night while maintaining excellent service standards. We are searching for an engaging and resourceful Night Auditor to join our team. Our Night Auditor will play a crucial role in ensuring the success of night operations at the hotel. This individual must display exceptional verbal communication skills and a keen attention to detail.
Key Responsibilities:
- Conduct nightly audits of hotel revenue and financial transactions.
- Reconcile daily income, prepare end-of-day financial reports, and correct discrepancies.
- Check guests in and out during the night shift, ensuring all guest services are delivered to a high standard.
- Monitor and ensure the safety and security of the property overnight.
- Respond to guest queries and resolve any issues that arise during the night.
- Communicate effectively with the day shift team to ensure seamless operations.
- Maintain accurate records of guest accounts and financial transactions.
- Prepare for the upcoming day’s arrivals and special requests.
Required Skills and Qualifications:
- Previous experience in a front desk or auditing role in hospitality is preferred.
- Strong numerical and analytical skills.
- Excellent attention to detail and organizational skills.
- Ability to work independently during overnight hours.
- Knowledge of hotel management systems is a plus.
- Strong communication and interpersonal skills.
- Professional appearance and behaviour.
What We Offer:
- Competitive salary and overnight shift allowance.
- Opportunities for internal career development.
- Meals provided during shifts.
- Uniform provided with laundry service.
- Employee discounts on stays, dining, and other services.
- Access to learning and development resources.
- Supportive team environment in a reputable hotel brand.
Night Auditor in Exeter employer: Mercure Exeter Southgate Hotel & Spa
Mercure Southgate Exeter Hotel is an exceptional employer, offering a vibrant work culture where teamwork and communication thrive. Located in the heart of Exeter, employees benefit from a stylish environment and opportunities for professional development, alongside perks such as access to leisure facilities and staff incentives. Join us to be part of a dedicated team that values exceptional customer service and creates a welcoming atmosphere for both guests and staff.
Contact Details:
Mercure Exeter Southgate Hotel & Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor in Exeter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mercure Exeter Southgate Hotel & Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mercure Exeter Southgate Hotel & Spa
Don't be shy about reaching out to Mercure Exeter Southgate Hotel & Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Auditor in Exeter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mercure Exeter Southgate Hotel & Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mercure Exeter Southgate Hotel & Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
