At a Glance
- Tasks: Serve food and drinks to guests, ensuring a memorable dining experience.
- Company: Join a vibrant hotel team focused on exceptional guest service.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth in hospitality.
- Other info: Fast-paced environment with a fun team atmosphere.
- Why this job: Be the face of the hotel and create unforgettable moments for guests.
- Qualifications: Customer service skills and a passion for food and beverage.
The predicted salary is between 12 - 14 £ per hour.
We are seeking a personable and skilled F&B Supervisor to join our team. As a F&B Supervisor, you will be responsible for serving food and beverages to guests in a friendly and professional manner, ensuring that each experience is memorable. The ideal candidate will have a passion for excellent customer service skills and the ability to handle a busy environment with ease. Successful candidates will thrive in a fast-paced setting and enjoy interacting with guests.
Objectives of this role:
- Act as the face of the hotel, engaging with guests while providing exceptional service.
What You'll Do:
- Welcome and engage with guests to ensure a top-tier dining experience.
- Take and serve food and beverage orders with efficiency and professionalism.
- Maintain cleanliness and organization in all service areas.
- Process payments accurately and follow cash-handling procedures.
- Assist with banquet events, conferences, and catering services.
- Uphold food safety and hygiene regulations at all times.
- Handle guest inquiries and concerns promptly and professionally.
- Collaborate with kitchen and bar staff for seamless service operations.
- Recommend menu items and upsell food and beverage offerings.
What We're Looking For:
- Previous experience in food and beverage service (preferred but not required).
- Excellent communication and customer service skills.
- Ability to multitask and work efficiently under pressure.
- Knowledge of food safety and hygiene regulations.
- Professional appearance and positive attitude.
- Flexibility to work shifts, weekends, and holidays.
Responsibilities:
- Interact with guests, taking orders and answering any questions about the F&B menu.
- Maintain cleanliness of the bar area, including cleaning glasses and equipment.
- Ensure compliance with all food and beverage regulations.
- Upsell drink specials and hotel packages when appropriate.
- Communicate effectively with hotel staff to ensure seamless guest experiences.
- Track and manage bar inventory and supplies.
- Handle guest concerns and complaints professionally.
Skills and qualifications:
- Strong verbal communication and interpersonal skills.
- Exceptional customer service abilities.
- Knowledge of various types of drinks and beverages.
- Ability to multitask and remain organized in a fast-paced environment.
- Problem-solving mindset with the ability to handle high-pressure situations.
- Ability to work well within a team.
Preferred qualifications:
- Prior experience in F&B or hospitality.
- Flexible availability, including weekends and holidays.
F&B Supervisor in Exeter employer: Mercure Exeter Southgate Hotel & Spa
Join our vibrant team as an F&B Supervisor, where you'll be at the heart of creating unforgettable dining experiences for our guests. We pride ourselves on fostering a supportive work culture that values exceptional customer service and teamwork, offering ample opportunities for personal and professional growth in a dynamic hospitality environment. Located in a bustling area, our hotel provides a unique chance to engage with diverse clientele while enjoying the benefits of flexible scheduling and a collaborative atmosphere.
Contact Details:
Mercure Exeter Southgate Hotel & Spa Recruitment Team
