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For Companies At a Glance
- Tasks: Join our Night Team to ensure guests receive top-notch service and maintain hotel operations overnight.
- Company: The Mercure London Earls Court is a vibrant, newly renovated hotel in Southwest London.
- Benefits: Enjoy discounts at Accor hotels, free meals, and opportunities for career growth.
- Why this job: Be part of a dynamic team, enhance your skills, and make a positive impact on guest experiences.
- Qualifications: No specific experience required; just bring your enthusiasm and a passion for customer service!
- Other info: Flexible shifts available; perfect for students looking to earn while they learn.
The Mercure London Earls Court hotel is a newly renovated property in Southwest London. The property is a large conferencing and group hotel comprising a total of 508 keys, across two distinct brands within Accor, Ibis and Mercure. The London Suite is the main ballroom for all types of events and plays a pivotal role in the property's overall performance.
Duties
- Ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
- Ensure an accurate cashiering balance is performed at the completion of shifts.
- Ensure security procedures are maintained according to policy.
- Report any safety hazards in the area.
- Handle all complaints promptly and efficiently.
- Attend and participate in training sessions provided.
- Ensure the correct welcome is given to all callers and guests.
- Complete all audit tasks as specified by the Night Auditors checklist.
- Answer all incoming calls as promptly as possible.
- Ensure reports are distributed.
- Handle all cash and credit with related paperwork.
- Assist every staff member with inquiries and seek assistance if the answer is not known.
- Process wake-up calls.
- Ensure necessary handover of information is passed on to the oncoming shift.
- Report any failures or inconsistencies noticed during shift to the Night Manager.
- Perform any other duties within the employee's range of competence as required by management.
- Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
Health & Safety
- Participate in workplace consultation on matters pertaining to Workplace Health and Safety.
- Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
- Report any health or safety hazards, incidents and injuries to your Manager/Supervisor as soon as possible.
- Participate and contribute to the risk assessment process when requested.
- Be fully conversant with departmental fire and evacuation procedures.
- Be responsible for the security of people and property in the area under your remit.
Customer Relations
- Provide efficient, friendly and professional service to all guests.
- Lead by example when attending to guest requests.
- Take initiative to ensure that interactions with customers are positive and productive.
- Work together with trust so that colleagues and management meet the goals of the department/Hotel.
- Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
- Take every opportunity to be a salesperson by actively selling special promotions and facilities available within the Hotel.
- Implement the Accor values and customer vision to offer the best service to our customers.
Additional Information
- Employee benefit card offering discounted rates at Accor worldwide.
- £5 for any name mention.
- £200 for the Heartist of the month (Employee of the month).
- Free and delicious meal breaks on duty.
- Complimentary stays in UK and North Ireland.
- Friends and Family discounts.
- 50% food discounts in our restaurants.
- Pension Scheme.
- Health Insurance.
- Eye Test Vouchers.
- Cycle to work Scheme.
- Staff Uniforms Provided.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
Night Auditor employer: Mercure Earls Court
Contact Detail:
Mercure Earls Court Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarise yourself with the specific duties of a Night Auditor, especially those related to customer service and cash handling. Understanding these responsibilities will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles when networking. This can help you connect with current employees at the Mercure London Earls Court hotel who might provide insights or even refer you for the position.
✨Tip Number 3
Prepare to discuss how you would handle common scenarios that arise during night shifts, such as guest complaints or security issues. This shows your proactive approach and readiness for the role.
✨Tip Number 4
Engage with the hotel's social media channels or attend local hospitality events to network with staff and learn more about the company culture. This can give you an edge in understanding what they value in their employees.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any roles that involved customer service or night shifts. Emphasise skills like cash handling, problem-solving, and teamwork.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Night Auditor position at Mercure London Earls Court. Mention specific duties from the job description that you are excited about and how your previous experiences align with them.
Showcase Customer Service Skills: Since the role involves providing excellent customer service, include examples of how you've successfully handled guest requests or complaints in past positions. This will demonstrate your ability to meet the hotel's standards.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Night Auditor role.
How to prepare for a job interview at Mercure Earls Court
✨Know the Hotel and Its Services
Before your interview, take some time to research the Mercure London Earls Court hotel. Familiarise yourself with its services, facilities, and unique features, such as the London Suite and Barnabys. This knowledge will help you demonstrate your genuine interest in the role and the company.
✨Highlight Customer Service Skills
As a Night Auditor, you'll be interacting with guests frequently. Be prepared to discuss your previous customer service experiences and how you've handled difficult situations. Use specific examples to showcase your ability to provide efficient and friendly service.
✨Emphasise Attention to Detail
The role requires accuracy in cashiering and completing audit tasks. During the interview, mention instances where your attention to detail has made a difference in your work. This could include managing cash, preparing reports, or ensuring safety procedures are followed.
✨Prepare Questions for the Interviewer
Show your enthusiasm for the position by preparing thoughtful questions to ask the interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in the Night Auditor role. This not only demonstrates your interest but also helps you assess if the job is the right fit for you.
