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- Tasks: Create unforgettable guest experiences and support your team in a vibrant hotel environment.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of expertise.
- Benefits: Enjoy real-time pay access, discounts on stays, food, and wellness services.
- Why this job: Build a rewarding career in hospitality while making guests feel at home.
- Qualifications: Previous hotel experience and strong communication skills are preferred.
- Other info: Opportunities for growth, recognition, and a supportive team culture await you.
The predicted salary is between 20000 - 25000 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you’re creating unforgettable guest experiences or supporting your team, you’ll be part of a friendly, supportive environment where your contributions are valued.
About the Role: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Assistant (GSA), you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home in any location. In this multi-skilled role, you may also be involved in reservations, sales and revenue, preparing and serving food and drinks, and organising the conference and events facilities.
About You: You’ll have previous experience working within a hotel environment, preferably on Reception, and it would be advantageous if you had experience with Opera PMS. Additionally:
- Strong communication skills through a variety of means
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
- High attention to detail and accuracy – great at managing one’s own time
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave: We ensure you have the time and support you need to be with your loved ones.
Guest Service Assistant employer: Mercure Darlington Kings Hotel
Contact Detail:
Mercure Darlington Kings Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cairn Group. Understand their values and what makes them tick. This way, you can show how you align with their mission and culture during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you handle guest interactions, as these are key for a Guest Service Assistant.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows you care about the role and respect the company’s standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you can create memorable experiences for our guests.
Tailor Your Application: Make sure to tailor your application to the Guest Service Assistant role. Highlight any relevant experience you have in hotels or customer service, and mention specific skills that match what we’re looking for, like strong communication and attention to detail.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Mercure Darlington Kings Hotel
✨Know the Company Inside Out
Before your interview, take some time to research Cairn Group. Understand their values, like Respect, Integrity, Sustainability, and Excellence. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, your ability to create memorable experiences is key. Prepare examples from your past roles where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your strong communication and interpersonal skills.
✨Be Ready for Role-Specific Questions
Expect questions related to hotel operations, such as handling reservations or using Opera PMS. Brush up on your knowledge of these systems and think about how you can apply your previous experience to the role. Being prepared will help you feel more confident during the interview.
✨Demonstrate Flexibility and Calmness
Cairn Group values adaptability, especially in a fast-paced environment. Think of scenarios where you had to stay calm under pressure or adapt your approach to meet changing needs. Sharing these experiences will highlight your ability to thrive in a dynamic hospitality setting.