At a Glance
- Tasks: Serve food and drinks, ensuring guests have a memorable experience.
- Company: Join a vibrant hotel team with a focus on exceptional service.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Other info: Fast-paced setting with chances to shine during events and banquets.
- Why this job: Engage with guests and craft signature cocktails in a fun environment.
- Qualifications: Customer service skills and a passion for food and beverages.
The predicted salary is between 12 - 15 £ per hour.
We are seeking a personable and skilled F&B to join our team.
As a F&B operative you will be responsible for serving Food and beverages to guests in a friendly and professional manner, ensuring that each experience is memorable.
The ideal candidate will have a passion for mixology, excellent customer service skills, and the ability to handle a busy environment with ease.
Successful candidates will thrive in a fast-paced setting, enjoy interacting with guests, and be enthusiastic about crafting signature cocktails.
- Objectives of this role
- Act as the face of the hotel, engaging with guests while providing exceptional service
What You'll Do
- Welcome and engage with guests to ensure a top-tier dining experience.
- Take and serve food and beverage orders with efficiency and professionalism.
- Maintain cleanliness and organization in all service areas.
- Process payments accurately and follow cash-handling procedures.
- Assist with banquet events, conferences, and catering services.
- Uphold food safety and hygiene regulations at all times.
- Handle guest inquiries and concerns promptly and professionally.
- Collaborate with kitchen and bar staff for seamless service operations.
- Recommend menu items and upsell food and beverage offerings.
What We're Looking For
- Previous experience in food and beverage service (preferred but not required).
- Excellent communication and customer service skills.
- Ability to multitask and work efficiently under pressure.
- Knowledge of food safety and hygiene regulations.
- Professional appearance and positive attitude.
- Flexibility to work shifts, weekends, and holidays.
Responsibilities
- Interact with guests, taking orders and answering any questions about the F&B menu
- Maintain cleanliness of the bar area, including cleaning glasses and equipment
- Ensure compliance with all food and beverage regulations
- Upsell drink specials and hotel packages when appropriate
- Communicate effectively with hotel staff to ensure seamless guest experiences
- Track and manage bar inventory and supplies
- Handle guest concerns and complaints professionally
Skills and qualifications
- Strong verbal communication and interpersonal skills
- Exceptional customer service abilities
- Knowledge of various @types of drinks and beverages
- Ability to multitask and remain organized in a fast-paced environment
- Problem-solving mindset with the ability to handle high-pressure situations
- Ability to work well within a team
- Preferred qualifications
- Prior experience in F&B or hospitality
- Flexible availability, including weekends and holidays
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Food and Beverage Team Member in Accrington employer: Mercure Blackburn Dunkenhalgh Hotel & Spa
At Mercure Hotels, we pride ourselves on creating a supportive and inclusive work environment where our employees can thrive. As the Head of Housekeeping, you'll not only lead a dedicated team to ensure exceptional guest experiences but also benefit from competitive salaries, ongoing leadership development, and career progression opportunities. Join us in a role that values your expertise and passion for hospitality, while enjoying perks like discounted hotel stays and a collaborative culture that celebrates success.
Contact Details:
Mercure Blackburn Dunkenhalgh Hotel & Spa Recruitment Team
