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- Tasks: Manage reservations and provide excellent customer service to guests.
- Company: Join the vibrant Mercure Tankersley Manor Hotel and Spa, a 4-star retreat in South Yorkshire.
- Benefits: Enjoy discounted stays, free gym access, and monthly pay day treats.
- Why this job: Be part of a dynamic team in a fast-paced environment with opportunities for growth.
- Qualifications: A positive attitude and teamwork skills are essential; hotel experience is a plus.
- Other info: Full-time role with varied hours, including one late night and one Saturday every three weeks.
The predicted salary is between 26000 - 36000 £ per year.
Welcome to Mercure Tankersley Manor Hotel and Spa, located in the heart of South Yorkshire offering a great place to relax, unwind and magically shut off from the pressures of modern life. We’ve been welcoming guests for years but today we’re home to 98 bedrooms, a brasserie bar and restaurant, seasonal dining tipis, 13 event spaces plus a newly refurbished gym & spa.
An exciting opportunity has arisen for an enthusiastic and highly motivated Full time Reservations Coordinator, to join our passionate sales team at Mercure Barnsley Tankersley Manor Hotel and Spa. We are looking for a bubbly individual with bags of personality and a passion for sales.
Owned by BGAM Hotels who operate multiple branded hotels across the UK, Tankersley Manor is a 4-star hotel, operating under a Mercure franchise, located just off junction 36 of the M1 motorway. Every day is different here at Tankersley Manor, which makes it a fantastic place to work. We are seeking a passionate and dynamic individual to join the team; if you thrive in a fast-paced environment and have a keen eye for detail, we want to hear from you!
We’ll support you, in and out of the workplace by offering:
- Training and development.
- Great opportunities to grow in your role and progress your career.
- Discounted stays in all ACCOR hotels worldwide for yourself, friends and family.
- Discounted stays in all BGAM hotels for yourself, friends and family.
- Hot meals on duty.
- Free access to the gym, because your wellbeing is important.
- Great discounts on spa treatments and products.
- Monthly pay day treats.
- ALL Heartists membership with more than 70 partners offering discounts off travel, gourmet, wellness, sport, shopping etc.
- Wellbeing support with our Employee Assistant Programme.
Key Responsibilities:
- Handle incoming reservation enquiries by phone, email and online booking systems with efficiency and professionalism.
- Accurately input and manage guest bookings in our property management systems.
- Provide detailed information about room rates, packages and promotions to potential guests.
- Upsell additional services and amenities to enhance guest experiences at the hotel.
- Liaise with other departments to ensure seamless guest experiences from booking to check-out.
- Maintain a thorough knowledge of hotel facilities, services and local attractions.
- Assist in maintaining and updating reservation records and databases.
- Adhere to company policies and procedures, ensuring compliance with all health and safety regulations.
Experience working in a similar hotel operation working with Opera PMS would be beneficial, but it is not a necessity. All applicants must have a positive guest-focused attitude, enjoy making a difference to others and be good team players.
Job Type: Full Time 40 hours (Including 1 late night per week and 1 in 3 Saturday)
Pay: £12.51 per hour
Work Location: In person
Reservations Coordinator employer: Mercure Barnsley Tankersley Manor
Contact Detail:
Mercure Barnsley Tankersley Manor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Coordinator
✨Tip Number 1
Familiarise yourself with the Mercure brand and the specific offerings of Tankersley Manor Hotel. Understanding their unique selling points, such as the spa and event spaces, will help you engage more effectively during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled guest inquiries or resolved issues in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 3
Network with current or former employees of the hotel or similar establishments. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Research local attractions and amenities around the hotel. Being knowledgeable about the area will not only impress your interviewers but also help you assist guests more effectively.
We think you need these skills to ace Reservations Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Reservations Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of the hotel and its services that excite you, and explain why you would be a great fit for the team.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service roles. If you have worked with property management systems like Opera PMS, make sure to mention it as it could give you an edge.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Reservations Coordinator role.
How to prepare for a job interview at Mercure Barnsley Tankersley Manor
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any personal experiences that highlight your love for providing excellent customer service and how you enjoy making guests feel welcome.
✨Know the Hotel Inside Out
Familiarise yourself with Mercure Tankersley Manor Hotel and its offerings. Be prepared to discuss the hotel’s facilities, services, and local attractions. This shows your genuine interest in the role and helps you answer questions more effectively.
✨Demonstrate Your Sales Skills
Since the role involves upselling additional services, think of examples from your past experiences where you successfully sold a product or service. Highlight your ability to identify guest needs and suggest relevant options to enhance their experience.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that may be asked during the interview. For instance, how would you handle a difficult guest or manage multiple reservations at once? Practising your responses can help you feel more confident and articulate during the interview.
