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- Tasks: Assist guests during night hours, handle luggage, and ensure exceptional customer service.
- Company: Join the Mercure Liverpool Atlantic Tower Hotel, a vibrant hub in Liverpool's shopping district.
- Benefits: Enjoy cash incentives, free meals, discounted hotel stays, and personal development opportunities.
- Why this job: Be part of a friendly team, enhance guest experiences, and grow within a supportive environment.
- Qualifications: Positive attitude, strong organisational skills, and ability to work evenings and weekends required.
- Other info: Full-time permanent role with opportunities for training and career advancement.
The predicted salary is between 24000 - 33600 £ per year.
Branch: Mercure Liverpool Atlantic Tower Hotel
Location: Mercure Liverpool Atlantic Tower Hotel, Liverpool
Contract type: Permanent
Hours: Full Time
Posted date: 08/12/2024
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Stays in our hotels at discounted prices
- Even free stays in our hotels as one of our rewards & recognition incentives
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
Does the below sound like you?
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team and has the ability to work on your own
- Ambitious and hard working
- Excellent standards and able to follow the Company’s Brand Standards
- Good organisational / time management skills
- Resilient, creativity, able to multitask and can work under pressure
- Ability to work evening and weekends
- Able to deliver exceptional customer experiences all the time
If the Night Porter role is for you, do you have the skill set and experience to take on this role? Then what’s stopping you?
Klarent Hospitality are recruiting for a Night Porter. We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
The Role:
As Night Porter, you will offer night-hour assistance, including luggage handling and package deliveries, to guests in order to create an exceptional experience from check-in through check-out.
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Assist Guests with luggage and other requests, as necessary
- Deliver guest mail, newspapers and express check out bills to rooms
- Demonstrate a high level of customer service at all times
- Assist Night Management with fire management and walks
- Enhance fire procedures and able to react, in case of an emergency
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
- Assist and support other departments, as necessary
Mercure Liverpool Atlantic Tower Hotel is located centrally in the heart of Liverpool’s shopping district and just a five minutes’ walk from James Street. Nearby the hotel is Albert Dock, Liverpool One and The Cavern Club. Both Liverpool and Everton football clubs are close and easily reachable. From the hotel’s Vue Bar and Terrace guests will have a stunning view over the Skyline of Liverpool. At Vista restaurant in the hotel the chef offers you freshly-prepared in-house meals and a selection of international cuisine. The hotel offers 225 bedrooms including Suites, all light, airy and stylish, designed with your comfort in mind.
Night Porter employer: Mercure Atlantic Tower Liverpool
Contact Detail:
Mercure Atlantic Tower Liverpool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the Mercure Liverpool Atlantic Tower Hotel and its services. Knowing the hotel’s offerings, local attractions, and amenities will help you engage confidently with guests and demonstrate your commitment to providing exceptional customer service.
✨Tip Number 2
Highlight your ability to work under pressure during the interview. As a Night Porter, you'll need to manage various tasks simultaneously, so sharing examples of how you've successfully handled busy situations in the past can set you apart from other candidates.
✨Tip Number 3
Showcase your teamwork skills by discussing previous experiences where you collaborated effectively with others. The role requires working closely with the night team, so demonstrating your ability to support and communicate with colleagues will be beneficial.
✨Tip Number 4
Prepare to discuss your organisational and time management skills. As a Night Porter, you'll need to juggle multiple responsibilities, so being able to articulate how you prioritise tasks and manage your time efficiently will impress the hiring team.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Night Porter role. Emphasise customer service experience, organisational skills, and any previous roles in hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the hospitality industry. Mention specific qualities that make you a great fit, such as your positive attitude and ability to work under pressure.
Highlight Relevant Skills: In your application, clearly outline skills that are essential for the Night Porter position, such as multitasking, time management, and excellent communication. Use examples from past experiences to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mercure Atlantic Tower Liverpool
✨Show Your Passion for Customer Service
As a Night Porter, you'll be the face of the hotel during the night hours. Make sure to express your enthusiasm for providing exceptional customer service and how you enjoy making guests feel welcome and valued.
✨Demonstrate Your Team Spirit
Highlight your ability to work well in a team as well as independently. Share examples of past experiences where you collaborated with others to achieve a common goal, especially in a hospitality setting.
✨Prepare for Situational Questions
Expect questions about how you would handle specific situations, such as guest complaints or emergencies. Think of scenarios where you successfully resolved issues and be ready to discuss them in detail.
✨Know the Hotel and Local Area
Familiarise yourself with the Mercure Liverpool Atlantic Tower Hotel and its amenities, as well as local attractions. This knowledge will show your genuine interest in the role and help you answer questions more effectively.
