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- Tasks: Create memorable experiences by cleaning and servicing guest rooms to perfection.
- Company: Albrighton Hall Hotel & Spa, a stunning 4* hotel in the Shropshire countryside.
- Benefits: Competitive salary, 28 days holiday, training, and discounted hotel stays for you and your loved ones.
- Why this job: Join a passionate team and make guests feel at home in a beautiful setting.
- Qualifications: Flexible, reliable, and motivated individuals with a keen eye for detail.
- Other info: Enjoy a supportive environment with opportunities for growth and development.
The predicted salary is between 20000 - 28000 £ per year.
Albrighton Hall Hotel & Spa, a member of Radisson Individuals, is an 87-bedroom hotel beautifully placed in the Shropshire countryside, with a full leisure club, health spa, meetings and events to complement the hotel's oak room restaurant and 1630 bar. A 4* hotel, perfectly situated for business and leisure, set within 15 acres of gardens and woodland. Excellent service, quality food and beverage, and an overwhelming sense of teamwork are key to our success.
Role Responsibilities
- Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing rubbish, etc., coffee/tea maker, cups, glasses, silverware, etc.
- Handle and store chemicals in line with hotel regulations and company policies.
- Greet and acknowledge guests wherever possible to deliver a great customer experience.
- Notify your Supervisor when service is complete so rooms may be sold or occupied.
- Report any guest requests or room maintenance requirements immediately.
- Respond to guest complaints, special requests and take action to ensure guest satisfaction.
- Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
- Ensure that while you undertake your role you abide by the Health & Safety at Work Act 1974 and safe system of work appropriate to your role. Wear safety protection equipment as provided.
- Report, turn in, and/or log all lost and found items according to established procedures.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
- May regularly assist with deep cleaning projects and may have turndown duties.
- Any other tasks as assigned by your Line Manager.
Key Requirements
- Flexible and team-minded
- Willingness to work in shifts and on the weekend
- Reliability, endurance and high motivation
- Independent, organized way of working
- Passion for the profession
- Accurate work with a view for details
Benefits
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family
- On-going incentives and rewards
- Meals on duty
Room Attendant employer: Mercure Albrighton Hall Hotel & Spa
Contact Detail:
Mercure Albrighton Hall Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Albrighton Hall Hotel & Spa. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your customer service skills! As a Room Attendant, you'll be interacting with guests. Think about how you can create memorable experiences for them. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Dress to impress! When you go for your interview, wear something smart and professional. It shows that you take the opportunity seriously and are ready to represent the hotel’s high standards.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. It gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Show Your Passion: When writing your application, let us see your passion for hospitality shine through! Mention any previous experience in cleaning or customer service, and how it has prepared you to create those memorable experiences for our guests.
Be Detail-Oriented: As a Room Attendant, attention to detail is key. In your application, highlight your ability to notice the little things that make a big difference, like ensuring everything is spotless and well-prepared for guests.
Team Player Vibes: We love teamwork at Albrighton Hall Hotel & Spa! Make sure to mention any experiences where you've worked as part of a team, and how you communicate effectively with others to ensure excellent service.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our fantastic team!
How to prepare for a job interview at Mercure Albrighton Hall Hotel & Spa
✨Know the Hotel Inside Out
Before your interview, take some time to research Albrighton Hall Hotel & Spa. Familiarise yourself with its services, amenities, and values. This will not only show your genuine interest but also help you tailor your answers to align with their expectations.
✨Showcase Your Attention to Detail
As a Room Attendant, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where you demonstrated this skill. Whether it’s about cleaning techniques or ensuring guest satisfaction, highlight how your meticulous nature contributes to a great guest experience.
✨Emphasise Teamwork
The role requires working closely with others, so be ready to talk about your experience in team settings. Share stories that illustrate your ability to collaborate effectively, communicate well, and support your colleagues, as teamwork is key to the hotel's success.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, like guest complaints or special requests. Think of scenarios where you’ve successfully resolved issues in the past, and be ready to explain your thought process and actions taken to ensure guest satisfaction.
